Checkout - Recover Abandoned Cart
NEW: Bring Back Lost Sales with Recover Abandoned Cart
Recovering missed opportunities is now easier. Recover Abandoned Cart is a new feature on the DOKU Checkout Page that helps customers return to their expired orders and complete the payment without starting over.
By activating this feature, merchants can improve conversion rates, reduce friction during checkout, and recover lost revenue effortlessly.
What is Recover Abandoned Cart?
Recover Abandoned Cart allows customers to revisit their expired orders using the same Checkout Page. When an order expires, the customer receives an email notification with a direct link to resume the payment process.
Merchants no longer need to recreate the order. The entire process is automatic and built to support a better checkout experience.
Key Features
Seamless Recovery Flow Customers continue their expired order from the original Checkout Page.
Flexible Expiration Settings Merchants can define the recovery period, for example 7 days after the order expires.
Email Notification Integration The "Expired Order" email acts as the entry point for customers to return.
No Manual Work Required Merchants do not need to recreate orders or send manual reminders.
Improved Conversion Rate Turn abandoned carts into completed payments automatically.
Insightful Analytics Track how many abandoned carts are successfully recovered.
How to Enable in 3 Steps
Log in to your DOKU Dashboard
Go to Settings > Checkout Appearance > Expired Settings
Enable Recover Abandoned Cart and set the desired expiration period (for example, 7 days)
💡 Make sure the Expired Order email notification is enabled under Settings > Checkout Page Notification
Benefits for Your Business
Recover lost sales without extra effort
Enhance customer experience by offering a simple way to continue checkout
Reduce friction in the payment journey
Gain better visibility into customer behavior through recovery analytics
Use Cases
Online Stores during Campaigns Perfect for promotions and sales periods where urgency often leads to abandoned carts.
B2B Transactions Supports clients who need more time to finalize payments but still want a smooth experience.
Subscription Renewals Recover incomplete renewals with automated follow-up and recovery links.
Recover Abandoned Cart helps you improve payment performance and offer a smoother customer experience. Start using this feature today and optimize your checkout flow directly from your DOKU Dashboard.
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