# Checkout - Recover Abandoned Cart

Recovering missed opportunities is now easier. Recover Abandoned Cart is a new feature on the DOKU Checkout Page that helps customers return to their expired orders and complete the payment without starting over.

By activating this feature, merchants can improve conversion rates, reduce friction during checkout, and recover lost revenue effortlessly.

***

#### What is Recover Abandoned Cart?

Recover Abandoned Cart allows customers to revisit their expired orders using the same Checkout Page. When an order expires, the customer receives an email notification with a direct link to resume the payment process.

<figure><img src="/files/MZ2fuXjBWEm2Qwj3IAsM" alt=""><figcaption></figcaption></figure>

Merchants no longer need to recreate the order. The entire process is automatic and built to support a better checkout experience.

***

#### Key Features

**Seamless Recovery Flow**\
Customers continue their expired order from the original Checkout Page.

**Flexible Expiration Settings**\
Merchants can define the recovery period, for example 7 days after the order expires.

**Email Notification Integration**\
The "Expired Order" email acts as the entry point for customers to return.

**No Manual Work Required**\
Merchants do not need to recreate orders or send manual reminders.

**Improved Conversion Rate**\
Turn abandoned carts into completed payments automatically.

**Insightful Analytics**\
Track how many abandoned carts are successfully recovered.

***

#### How to Enable in 3 Steps

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc7bZgwZ2iMOo0MWVYWHdVUpKkbH7d9ObnY0UhJ43jS5VtP5yu4kyfBDIt15NeVbjlTnuBVxiEICdETj_ex1KoFO8cRoo5UUfVmKpQlaXgTR0kEKI7np_fEZ1v5OnI9PO59DaE6?key=qLZXezL9jEpLQRuxFyNWHDPG" alt=""><figcaption></figcaption></figure>

1. Log in to your **DOKU Dashboard**
2. Go to **Settings > Checkout Appearance > Expired Settings**
3. Enable **Recover Abandoned Cart** and set the desired expiration period (for example, 7 days)

💡 Make sure the **Expired Order** email notification is enabled under **Settings > Checkout Page Notification**

<figure><img src="/files/Q3geLSTC3uXoaKefMisL" alt=""><figcaption></figcaption></figure>

***

#### Benefits for Your Business

* **Recover lost sales** without extra effort
* **Enhance customer experience** by offering a simple way to continue checkout
* **Reduce friction** in the payment journey
* **Gain better visibility** into customer behavior through recovery analytics

***

#### Use Cases

**Online Stores during Campaigns**\
Perfect for promotions and sales periods where urgency often leads to abandoned carts.

**B2B Transactions**\
Supports clients who need more time to finalize payments but still want a smooth experience.

**Subscription Renewals**\
Recover incomplete renewals with automated follow-up and recovery links.

***

Recover Abandoned Cart helps you improve payment performance and offer a smoother customer experience.\
Start using this feature today and optimize your checkout flow directly from your [DOKU Dashboard](https://dashboard.doku.com/bo/login).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://changelog.doku.com/may-2025/checkout-recover-abandoned-cart.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.