> For the complete documentation index, see [llms.txt](https://changelog.doku.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://changelog.doku.com/may-2026/simpler-business-data-clarification.md).

# Simpler Business Data Clarification

Effective Date: May, 2026

DOKU has revamped the KYB (Know Your Business) Resubmission experience, giving merchants a clearer, faster, and more intuitive way to resubmit rejected or missing verification data directly from the DOKU Dashboard and no support ticket needed.

The key insight behind this update: only 21 out of 5,239 merchants updated their data after being rejected once. The root cause wasn't unwillingness and it was a confusing experience that left merchants without clear guidance on what went wrong or how to fix it.

***

### 🔍 What’s New?

The entire KYB Resubmission flow has been redesigned across five areas: Notifications, Dashboard, Approvals Settings, Business Information, and KYB Review Flow — making resubmission fully self-service and actionable.

This update ensures:

* Merchants understand exactly why their data was rejected
* Resubmission is fully self-service and no support contact needed
* Only data that requires action is shown, reducing cognitive overload
* Merchants can upload additional documents directly from the Dashboard

#### **📢 Notification**

<table><thead><tr><th width="144.99993896484375">Description</th><th width="297">Before</th><th>New</th></tr></thead><tbody><tr><td>Verification Rejected</td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FYbMo9UiUKj9dSZOtWOma%2FScreenshot%202026-07-01%20at%2017.19.06.png?alt=media&amp;token=fe5733cc-b0b5-4c54-8877-b346e367fc2b" alt="" data-size="original"></p><p></p></td><td><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FZAJGAoxWMMT5bN2tE5Dq%2FScreenshot%202026-07-01%20at%2017.19.12.png?alt=media&amp;token=34340879-886c-478f-ae2c-5c2bbdbfb339" alt="" data-size="original"></td></tr><tr><td>Verification Succesfull</td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2Fiasj1UHNLSfnAdMJEvTX%2FScreenshot%202026-07-01%20at%2017.20.40.png?alt=media&amp;token=6b890327-1440-4a71-8362-f9db39818bb7" alt="" data-size="original"></p><p></p></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2F671409tvOgKDdcrRPx24%2FScreenshot%202026-07-01%20at%2017.20.49.png?alt=media&amp;token=015fe4db-10e4-4ce0-8e0d-9e85b7adf73f" alt="" data-size="original"></p><p></p></td></tr><tr><td>Under Review</td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FDIpq0xPU34gTXZiEm881%2FScreenshot%202026-07-01%20at%2017.27.06.png?alt=media&amp;token=c0ef061e-989d-4c84-b171-2eb9f6a094e6" alt="" data-size="original"></p><p></p></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FkSRhWJGsb0HaN8MswSJd%2FScreenshot%202026-07-01%20at%2017.27.13.png?alt=media&amp;token=d94a5218-051e-485f-9e9c-78c5e06894e0" alt="" data-size="original"></p><p></p></td></tr><tr><td>Requesting Additional Data</td><td><em>not available</em></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2Fr9U7JqXkbV5Lc5vFpqy9%2FScreenshot%202026-07-01%20at%2017.30.31.png?alt=media&amp;token=5edb247e-4d08-43a1-956b-ff4443d2c494" alt="" data-size="original"></p><p></p></td></tr></tbody></table>

#### **🖥️ Dashboard**

<table><thead><tr><th width="144.99993896484375">Description</th><th width="297">Before</th><th>New</th></tr></thead><tbody><tr><td>Verification Banner </td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FUkjsJs8JPjrQ3TAWBRpT%2FScreenshot%202026-07-01%20at%2017.33.50.png?alt=media&amp;token=ffe9019d-0ddc-44ae-b0d6-b65e442f9fae" alt="" data-size="original"></p><p></p></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FUpc3Rl7vGngWu1an6r5J%2FScreenshot%202026-07-01%20at%2017.34.10.png?alt=media&amp;token=96a0b0fc-4af4-4ce6-8d66-fb2ecd11a2f4" alt="" data-size="original"></p><p></p></td></tr></tbody></table>

#### ⚙️ Approvals Settings

<table><thead><tr><th width="144.99993896484375">Description</th><th width="297">Before</th><th>New</th></tr></thead><tbody><tr><td>Action Required</td><td><em>not available</em></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FBCFlAdw7J2xY9jjbLcL5%2FScreenshot%202026-07-01%20at%2017.36.27.png?alt=media&amp;token=0affd178-0d2f-4be3-b88f-f41103f59ee0" alt="" data-size="original"></p><p></p></td></tr><tr><td>Data Details </td><td><em>not available</em></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FukQXnUSgBL2cGEHjSl2r%2FScreenshot%202026-07-01%20at%2017.37.32.png?alt=media&amp;token=5a55afa5-cc6c-431d-b810-07b32ef5b795" alt="" data-size="original"></p><p></p></td></tr></tbody></table>

#### **🏢 Business Information**

<table><thead><tr><th width="144.99993896484375">Description</th><th width="297">Before</th><th>New</th></tr></thead><tbody><tr><td>Action Required Component</td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2Fzyn5D5fIoqDM48aFfKyf%2FScreenshot%202026-07-01%20at%2017.41.08.png?alt=media&amp;token=2bd07ed4-f7cc-48e6-a818-28b0cc073d05" alt="" data-size="original"></p><p></p></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FJQlVtow3AqVGU7YoT1N9%2FScreenshot%202026-07-01%20at%2017.41.16.png?alt=media&amp;token=6d2821c8-89a5-4170-83dd-ae53b349fa38" alt="" data-size="original"></p><p></p></td></tr><tr><td>Guideline</td><td><em>not available</em></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2FN3MFzLRYnBhAZ7v1cCF5%2FScreenshot%202026-07-01%20at%2017.44.16.png?alt=media&amp;token=1930b791-0c8b-4911-aede-9e6a5cbe0e06" alt="" data-size="original"></p><p></p></td></tr></tbody></table>

#### 🔍 KYB Review Flow

<table><thead><tr><th width="144.9998779296875">Description</th><th width="297">Before</th><th>New</th></tr></thead><tbody><tr><td>Data Rejection Specific Information</td><td><em>not available</em></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2Fy72TxLk2Oa5DjJbHai2q%2FScreenshot%202026-07-01%20at%2017.47.49.png?alt=media&amp;token=e09a5854-abb3-4989-8faa-b38bf83b99a1" alt="" data-size="original"></p><p></p></td></tr><tr><td>Request Additional Data</td><td><em>not available</em></td><td><p><img src="https://2961485474-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5XrPPWlRNNTQG72DaVGd%2Fuploads%2F1W8dmzr97Gp4gvzRL7SH%2FScreenshot%202026-07-01%20at%2017.48.23.png?alt=media&amp;token=bad1d580-180f-44d7-aec1-f96a7fb386f2" alt="" data-size="original"></p><p></p></td></tr></tbody></table>

***

### How the KYB Resubmission is Changing

#### 🔄 **Before This Update**

Merchants who received a KYB rejection had no clear indication of what went wrong or how to fix it. Notification messages were vague, the resubmission flow was unintuitive, and merchants were left without a clear path forward and often having to contact the support team manually just to understand next steps.

The result: only 0.4% of rejected merchants successfully updated their data that a clear signal that the experience was broken, not the merchants.

Steps:

1. Merchant submits KYB verification
2. Verification is rejected or flagged
3. Merchant receives a vague rejection notification with no clear next step
4. Merchant contacts support team for guidance
5. Manual back-and-forth to collect missing documents or clarify rejection reasons
6. Merchant resubmits — if they haven't dropped off already

{% hint style="warning" %}
**Risk**

High verification drop-off, increased support ticket volume, and delayed merchant activation.
{% endhint %}

#### 🆕 **After This Update**

With the revamped KYB experience, merchants can now see exactly what was rejected, what needs to be fixed, and take action with all from within the DOKU Dashboard.

Steps:

1. Merchant submits KYB verification
2. If rejected or flagged, merchant receives a clear notification with specific rejection reasons and a direct CTA to update data
3. Verification banner and persistent Reminder Bar appear in Dashboard until all required data is updated
4. Merchant follows a structured checklist to resubmit the correct data and with guideline available for rejected brand data
5. Merchant views full approval/rejection history in the All Data tab under Approvals Settings
6. Resubmission completed independently with no support involvement needed

{% hint style="success" %}
**Benefit**

Faster verification completion, lower support ticket volume, and a smoother path to full merchant activation.
{% endhint %}

***

### 📌 Important Notes

* This is a Dashboard UX improvement — no API changes or merchant integration required.
* Merchants with outstanding KYB rejections can log in to their DOKU Dashboard and check their Approvals Settings for pending action items.
* New merchants going through onboarding who encounter KYB issues will be covered under the upcoming Revamp Onboarding initiative.
* For assistance, contact our Care Team at <care@doku.com> or (021) 1500963.

***

Thank you and best regards,\
**DOKU Product Team**