# New Payment Method - VA Bank BJB & Bank Sinarmas Effective Date: July, 2026 DOKU is expanding its Virtual Account (VA) payment methods with the addition of **Bank BJB** and **Bank Sinarmas**, giving merchants more payment options while helping customers pay through their preferred banks. With this update, merchants can easily activate the new payment methods through the DOKU Dashboard and immediately offer broader payment coverage to their customers. [**Learn How to Activate It**](https://docs.doku.com/get-started/manage-business/manage-payment-methods)
*** ### ๐Ÿ” Whatโ€™s New? Two new Virtual Account payment methods are now available on DOKU: **Bank Sinarmas Virtual Account** Available for merchants using DOKU Checkout, including Payment Link and Digital Catalog. Once activated, customers will automatically see Bank Sinarmas as one of the available payment options during checkout. **Bank BJB Virtual Account** Available for merchants using Direct API integration, allowing businesses with their own payment interface to offer Bank BJB Virtual Accounts to customers. *** ### ๐Ÿ’ก Why It Matters Every business serves different customer segments, and payment preferences often vary by region and banking ecosystem. By adding Bank BJB and Bank Sinarmas Virtual Accounts, merchants can provide customers with more convenient payment options while reducing the likelihood of abandoned payments caused by limited banking choices or interbank transfer fees. This expansion also helps businesses increase payment accessibility, particularly for customers in **West Java and Banten** through Bank BJB and customers within the broader **Sinarmas ecosystem**. *** ### **๐Ÿš€ Updated Experiences** **๐Ÿ”„ Before** Previously, merchants could only offer the existing Virtual Account payment methods supported by DOKU. Customers banking with Bank BJB or Bank Sinarmas often needed to transfer through other banks, potentially incurring additional transfer fees or choosing alternative payment methods. **๐Ÿ†• After** Merchants can now activate Bank BJB and Bank Sinarmas Virtual Accounts directly from the DOKU Dashboard. Once activated: * Bank Sinarmas automatically appears on supported DOKU Checkout experiences. * Direct API merchants can begin accepting payments through Bank BJB. * Customers enjoy more payment choices using their preferred banking services. *** ### โš™๏ธ How It Works Activating the new Virtual Account channels only takes a few steps: 1. Log in to the **DOKU Dashboard**. 2. Navigate to **Settings**. 3. Select **Services**. 4. Click **Add Services**. 5. Under **Bank Transfer**, select: * **Virtual Account Bank BJB** * **Virtual Account Bank Sinarmas** 6. Save your changes to activate the selected payment methods. Once activated, the new payment methods will become available based on your integration type. *** ### **๐Ÿ’ผ Key Feature** With this update, merchants can: * Accept payments through **Bank BJB Virtual Account**. * Accept payments through **Bank Sinarmas Virtual Account**. * Enable new Virtual Account channels directly from the DOKU Dashboard. * Expand payment coverage across more Indonesian banking customers. * Increase payment convenience without changing existing payment workflows. *** ### ๐Ÿ“Œ Things to Know With this update, merchants can: * **Bank Sinarmas Virtual Account** is available for merchants using **DOKU Checkout**, including Payment Link and Digital Catalog. * **Bank BJB Virtual Account** is available for merchants using **Direct API** integration. * Activation is required through the DOKU Dashboard before the payment methods become available. * No additional integration is required for merchants already using the supported products. *** For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Refund Services - Whatsapp Channel Effective Date: July, 2026 Refund notification and passcode now supports delivery through WhatsApp via the official DOKU Business Account, providing a more secure and reliable way for customers to receive refund notifications. This update replaces the previous SMS-based notification flow while maintaining the existing refund process for merchants. [**Learn about Refund Services**](https://docs.doku.com/payouts/refund-service)
*** ### ๐Ÿ” Whatโ€™s New? Refund notifications are now delivered through **WhatsApp** instead of SMS for merchants who enable the feature. Customers will receive their refund information directly through the official DOKU WhatsApp account, including the refund link, verification passcode, expiration information, and action button where applicable. Depending on the refund type, customers will receive one of two notification formats: * **Refund Link** โ€“ includes a refund link, verification passcode, expiry information, and **"Receive Refund"** call-to-action. * **Direct Refund** โ€“ includes refund confirmation and a **"Check Status"** button without requiring a passcode. *** ### ๐Ÿ’ก Why It Matters SMS has long been used as the primary notification channel for Refund Link. However, SMS delivery introduces security risks, including the possibility of unauthorized access to refund links or delayed message delivery. By moving notifications to WhatsApp, DOKU provides a more trusted communication channel while strengthening refund security through passcode verification and official business messaging. This enhancement helps merchants improve customer confidence throughout the refund process while reducing potential fraud risks. *** ### **๐Ÿš€ Updated Experiences** #### ๐Ÿ”„ Before Previously, customers received Refund Link notifications via SMS. Although functional, SMS delivery presented several challenges: * Refund notifications could be delayed or fail to reach customers. * SMS messages were more vulnerable to interception by unauthorized parties. * Customers relied on SMS to access refund links, creating potential security risks during the refund process. #### ๐Ÿ†• After Beginning August 10th, 2026, all refund communications will default to WhatsApp and/or email if applicable Refund notifications delivered through the **official DOKU WhatsApp Business Account**. Depending on the refund type, customers will receive either: * **Refund Link** โ€” including a secure refund link, verification passcode, expiry information, and a **"Receive Refund"** button. * **Direct Refund** โ€” including a refund confirmation message and a **"Check Status"** button without requiring a passcode. This provides a more secure, reliable, and familiar refund experience while helping reduce the risk of unauthorized refund access. *** ### ๐Ÿ“Œ Refund Methods **Non-Direct Refund** They will open the link and enter their own bank account details before the refund is processed. **Best for:** Merchants who do not have the customer's bank account information. **Direct Refund** The customer receives a WhatsApp notification confirming the refund, without needing to enter any additional information. **Best for:** Merchants who already have the customer's bank account information. *** ### โš™๏ธ How It Works * **Enable** WhatsApp Notification for your merchant account. * Continue sending refund requests using the existing **customer\_phone** parameter โ€” no API changes are required. * DOKU automatically delivers the refund notification through the official WhatsApp Business Account. * Customers receive the appropriate notification based on the refund type: * **Refund Link** with passcode verification, or * **Direct Refund** with refund status confirmation. * Customers complete the refund process securely through the provided WhatsApp message. *** ### **๐Ÿ’ผ Key Feature** * Deliver Refund Link notifications through the official DOKU WhatsApp Business Account. * Support dedicated notification formats for Refund Link and Direct Refund. * Include passcode verification for Refund Link transactions. * Improve delivery reliability compared to SMS notifications. * Strengthen refund security by reducing the risk of unauthorized refund access. * No API changes required for existing Refund Link integrations. *** ### **๐Ÿ“Œ Key Details** * No API parameter changes are required. Merchants continue using the existing **customer\_phone** field. * WhatsApp notification must be **enabled by the merchant** and is not activated by default. * Once WhatsApp notification is activated, SMS notification will be automatically disabled for that merchant. * Passcode verification is only applicable to **Refund Link** transactions. Direct Refund notifications do not require a passcode. *** For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # New Tools - AI Agent Toolkit Effective Date: July, 2026 AI Agent Toolkit is a developer tool that integrates DOKU's API specifications directly into AI coding assistants such as Claude Code and Cursor (The installation guide is available upon request. Please contact our Sales Team). Instead of manually reading documentation and writing integration logic from scratch, developers can generate production-ready DOKU API implementation through simple prompts inside their development environment. [**Learn How to Integrate in DOKU API References**](https://developers.doku.com/developer-kit/ai-agent-toolkit)
*** ### ๐Ÿ” Whatโ€™s New? DOKU now provides an AI Agent Toolkit that allows developers to build DOKU integrations using AI-assisted coding workflows. Once installed, the toolkit automatically retrieves the latest DOKU API specifications, understands the developer's project environment, and generates implementation-ready source code. The toolkit supports code generation for: * Payment API integration * Signature generation and validation * Webhook handlers * Client libraries * Authentication logic * Production readiness checklist This enables developers to integrate DOKU APIs without manually translating documentation into code. *** ### ๐Ÿ’ก Why It Matters Building a payment integration often requires developers to spend significant time understanding API documentation, implementing authentication logic, validating signatures, and troubleshooting integration issues. As payment APIs continue to evolve, maintaining up-to-date implementations also becomes increasingly challenging. AI Agent Toolkit simplifies this development process by allowing developers to generate implementation-ready code directly from DOKU's latest API specifications, reducing manual effort while improving development speed and consistency. *** ### **๐Ÿš€ Updated Experiences** #### ๐Ÿ”„ Before Previously, developers needed to manually: * Read and understand DOKU API documentation. * Implement authentication and signature generation. * Build webhook handlers from scratch. * Create API requests manually for testing. * Troubleshoot implementation issues caused by outdated documentation or coding mistakes. #### ๐Ÿ†• After With AI Agent Toolkit, developers can simply describe the integration they want inside Claude, Curosor, or Cursor The installation guide is available upon request. Please contact our Sales Team). The toolkit automatically references the latest DOKU API specifications and generates production-ready source code based on the project's language and framework, allowing developers to focus on building their applications instead of repetitive implementation work. *** ### โš™๏ธ How It Works 1. Install the DOKU AI Agent Toolkit in Claude, Code, or Cursor (Request through Sales Team). 2. Connect the toolkit to your development project. 3. Describe the integration you want using natural language prompts. 4. The toolkit retrieves the latest DOKU API specifications. 5. Source code is automatically generated based on your project's programming language and framework. 6. Review, customize, and deploy the generated implementation into your application. [**Learn More in DOKU API References**](https://developers.doku.com/developer-kit/ai-agent-toolkit) *** ### **๐Ÿ’ผ Key Feature** * Generate production-ready DOKU API integration code. * Automatically retrieve the latest DOKU API specifications. * Detect project language and framework automatically. * Generate signature generation and validation logic. * Create webhook handlers and API client implementations. * Reduce manual implementation and repetitive development tasks. * Improve consistency across DOKU integrations. *** ### **๐Ÿ“Œ Key Details** * AI Agent Toolkit is intended for **developers and technical teams** during the integration phase. * The toolkit generates **source code**, not actual payment transactions or payment results. * Generated code still needs to be deployed and tested using the DOKU Sandbox or production environment. * Existing merchant integrations are **not affected** by this release. * The toolkit currently supports **Claude,** **Cursor, and Codex (Request trough Sales Team)**. *** For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Sub Account V2 - Fund Oversight Effective Date: July, 2026 Fund Oversight is a new capability under Wallet as a Service (WaaS) that enables businesses to connect employee DOKU e-Wallet accounts directly to the Merchant Dashboard. This feature helps businesses distribute operational funds, monitor balances, and track transactions in real time from a single platform. Designed for businesses with multiple branches or field teams, Fund Oversight simplifies operational fund management without requiring API integration. #### [Explore More about Fund Oversight](https://docs.doku.com/wallet-as-a-service/sub-account/fund-oversight?q=#managing-linked-accounts) #### [Try Fund Oversight Sandbox Demo](https://sandbox.doku.com/sac-demo-fundoversight/)
*** ### ๐Ÿ” Whatโ€™s New? Fund Oversight introduces **Account Linking**, allowing DOKU e-Wallet accounts to be connected directly to a merchant's WaaS dashboard. Once linked, businesses can distribute funds to employees or operational teams, monitor wallet balances in real time, and review transaction history from a centralized dashboard. Accounts can be linked through two methods: * **User-Initiated** โ€“ employees link their own wallet using a Sub-Account Referral Code from the DOKU e-Wallet application. * **Merchant-Initiated** โ€“ businesses invite users directly from the dashboard, individually or through bulk CSV upload. *** ### ๐Ÿ’ก Why It Matters Many businesses with multiple branches or operational teams still manage petty cash through manual bank transfers, messaging applications, and spreadsheet reporting. These processes provide limited visibility into how operational funds are used and require finance teams to spend significant time verifying balances and reconciling expenses. Fund Oversight digitizes this workflow by allowing businesses to distribute and monitor operational funds in real time, improving financial visibility while reducing manual administrative work. *** ### ๐Ÿš€ How It Works #### ๐Ÿ”„ Before Previously, businesses managed operational funds through manual processes. Typical activities included: * Finance teams transferred funds individually to employees or branch accounts. * Employees shared proof of transfer through messaging applications. * Spending was monitored using spreadsheets or manual reports. * Finance teams reconciled balances periodically, often at the end of the day or month. #### ๐Ÿ†• After With Fund Oversight, employee wallets can be linked directly to the merchant dashboard. Finance teams can distribute operational funds, monitor wallet balances, and review transaction activity in real time without manual reconciliation. Every linked wallet becomes visible from a centralized dashboard, providing greater transparency over company spending while simplifying operational fund management. *** ### โš™๏ธ How It Works Getting started with Fund Oversight is simple: 1. Enable Account Linking through Wallet as a Service. 2. Link employee wallets using either: * Referral Code from the DOKU e-Wallet App, or * Merchant Dashboard (individual or CSV upload). 3. Once linked, employee wallets become visible within the merchant dashboard. 4. Finance teams can distribute operational funds directly to linked wallets. 5. Businesses can monitor balances, transaction history, and fund usage in real time from a single dashboard. [For complete implementation guidance, please refer to the **DOKU API References**.](https://developers.doku.com/wallet-as-a-service/sub-account/sub-account-v2) *** ### **๐Ÿ’ผ Key Feature** * Account Linking through the DOKU e-Wallet application * Merchant Dashboard for centralized account management * Real-time balance monitoring * Transaction history and financial mutation tracking * Individual and bulk account linking via CSV import * No API integration required for basic account linking *** ### **๐Ÿ“Œ Key Details** Before implementing Fund Oversight, please note: * Employees must have an active **DOKU e-Wallet** account before linking. * No API integration is required for the basic Account Linking process. * Merchant-Initiated linking supports bulk onboarding through CSV import. * Users may disconnect their linked wallet at any time, ensuring a consent-based linking process. * A demonstration environment is available for testing through the DOKU Sandbox. *** ### โš ๏ธ Important Notes * Employees must have an active DOKU e-Wallet account before they can be linked. * Bulk account linking is available through CSV import for businesses managing large operational teams. * Linked users can disconnect their account at any time, ensuring a consent-based account linking process. * Basic account linking can be performed directly from the Merchant Dashboard without additional API development. *** For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Sub Account V2 - Deposit System Effective Date: July, 2026 Deposit System is a new capabiliy that enables businesses to manage prepaid balances for agents, resellers, and franchise partners through a built-in Virtual Account. Each sub-account is automatically assigned a static DOKU BRI Virtual Account (VA) during registration, allowing partners to top up funds independently while merchants monitor balances and transactions in real time from a centralized dashboard. #### [Explore More about Deposit System ](https://docs.doku.com/wallet-as-a-service/sub-account/deposit-system) #### [Try Deposit System Sandbox Demo](https://sandbox.doku.com/demo/sub-account)
*** ### ๐Ÿ” Whatโ€™s New? Deposit System introduces a pre-funded balance model for businesses that operate through agent, reseller, or franchise networks. With this update, businesses can: * Automatically assign a static DOKU BRI Virtual Account to every sub-account * Allow agents and partners to top up balances independently * Deduct balances automatically for every transaction * Monitor balances across all partners from one dashboard *** ### ๐Ÿ’ก Why It Matters Managing deposits manually often requires bank transfer verification, spreadsheet tracking, and periodic reconciliation. Deposit System simplifies this process by automating partner top-ups, balance updates, and transaction deductions, giving businesses better operational control while reducing administrative work. *** ### ๐Ÿš€ Updated Experience ### ๐Ÿ”„ Before Previously, businesses needed to manually manage partner deposits. Typical operational activities included: * Agents transferred funds to the company's bank account. * Finance teams manually verified incoming transfers. * Deposit balances were updated manually. * Balance reports were maintained using spreadsheets. * Partners often needed to wait before being able to transact. ### ๐Ÿ†• After With Deposit System, every sub-account automatically receives its own dedicated **DOKU BRI Virtual Account**. Partners can top up their balances independently at any time, while DOKU automatically updates balances once payment is received. Businesses can immediately monitor available balances, deduct funds programmatically, and initiate payouts without manual verification or reconciliation. *** ### ๐Ÿš€ How It Works * Register a new Sub-Account through Collect & Route. * A dedicated **DOKU BRI Virtual Account** is automatically generated for that sub-account. * Partners transfer funds to their assigned Virtual Account. * Once payment is received, the balance is updated automatically in real time. * Businesses can immediately use the available balance for Debit API transactions or initiate payouts through the Transfer API. [Or learn more how to integrate in API References](https://developers.doku.com/wallet-as-a-service/sub-account/sub-account-v2) *** ### **๐Ÿ’ผ Key Capabilities** * Auto-generated static DOKU BRI Virtual Account for every sub-account. * Self-service balance top-up for partners. * Real-time balance updates after successful payments. * Automatic balance deduction via Debit API. * Centralized balance and transaction monitoring from one dashboard. * Funds become immediately available after successful top-up. *** ### **๐Ÿ“Œ** Things to Know * Deposit System is available as part of **Collect & Route**. * Static Virtual Accounts are currently supported for **BRI Virtual Account** only. * No additional setup is required to generate Virtual Accounts. * Top-up funds are immediately available without waiting for settlement. * Businesses can use the Transfer API or Debit API for fund management. *** For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Sub Account V2 - Collect and Route Effective Date: July, 2026 Collect & Route is a fund orchestration capability within Sub Account that enables businesses to collect payments, automatically distribute funds, manage balances, and process payouts through a single integration. Designed for platforms that manage transactions across multiple parties, Collect & Route helps automate fund movement while reducing manual reconciliation, allowing businesses to operate more efficiently as they scale. #### [Explore More about Collect and Route ](https://docs.doku.com/wallet-as-a-service/sub-account/collect-and-route) #### [Try Collect and Route Sandbox DEMO](https://sandbox.doku.com/demo/sub-account)
*** ### ๐Ÿ” Whatโ€™s New? Collect & Route now supports a complete end-to-end fund orchestration flow, including: * Multiple money-in methods through DOKU Checkout, Direct API, or built-in BRI Virtual Account * Automatic fund distribution using configurable Split Rules * Balance management across multiple sub-accounts * Real-time balance deduction through the Debit API * Double-entry ledger for accurate fund tracking * Payouts to bank accounts and supported e-Wallets *** ### ๐Ÿ’ก Why It Matters Businesses that collect payments on behalf of multiple parties often spend significant time reconciling transactions manually. Payments usually arrive in one merchant account, requiring teams to determine how much belongs to each seller, agent, or partner before initiating payouts. Collect & Route automates this entire process by identifying where every payment belongs the moment it is received, reducing operational effort while improving financial accuracy. *** ### โœจ Updated Experiences ### ๐Ÿ”„ Before Previously, businesses typically managed payment distribution manually. A customer payment was first received into a single merchant account before finance teams needed to: * Identify which seller or partner owned each transaction. * Calculate commissions manually. * Perform internal fund reconciliation. * Transfer funds individually to each recipient. * Track balances using spreadsheets or internal systems. As transaction volumes increased, these processes became increasingly time-consuming and prone to operational errors. ### ๐Ÿ†• After With Collect & Route, payment routing becomes part of the payment process itself. When accepting a payment, merchants simply specify the destination sub-account and, if required, a Split Rule. DOKU automatically routes incoming funds, applies revenue sharing rules, records every balance movement, and prepares funds for payout after settlement. This allows businesses to automate complex fund flows while maintaining complete visibility over every transaction. *** ### ๐Ÿš€ How It Works * Register a Sub-Account for each seller, partner, or operational entity. * Create a Split Rule to define how incoming payments should be distributed. * Accept payments through DOKU Checkout API or Direct API by including the destination sub-account and optional Split Rule. * DOKU automatically routes and distributes funds according to the configured business rules. * Once settlement is completed, merchants can initiate payouts directly to bank accounts or supported destination [Or learn more how to integrate in API References](https://developers.doku.com/wallet-as-a-service/sub-account/sub-account-v2) *** ### **๐Ÿ’ผ Key Capabilities** * Collect payments through Checkout API, Direct API, or built-in BRI Virtual Account. * Automatically distribute funds using configurable Split Rules. * Support Percentage and Flat Amount revenue sharing models. * Monitor balances across multiple sub-accounts in real time. * Track fund movement through a double-entry ledger. * Process payouts to supported Indonesian bank accounts. * Manage multiple business models through a single integration. *** ### **๐Ÿ“Œ** Things to Know * Collect payments through Checkout API, Direct API, or built-in BRI Virtual Account. * Automatically distribute funds using configurable Split Rules. * Support Percentage and Flat Amount revenue sharing models. * Monitor balances across multiple sub-accounts in real time. * Track fund movement through a double-entry ledger. * Process payouts to supported Indonesian bank accounts. * Manage multiple business models through a single integration. *** For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Digital Catalog - Custom Field per Product Effective Date: June 26th, 2026 Digital Catalog now introduces Custom Fields, giving merchants a simple way to collect product-specific order details directly during checkout. This ensures every order arrives complete with the information needed to fulfill it correctly, without manual follow-up. Beginning 26th June 2026, merchants can configure up to three custom fields per product, and customers will see these fields directly on the product page before completing their purchase. *** ### ๐Ÿ” Whatโ€™s New? Digital Catalog product pages now support configurable **Custom Fields**, completed by customers before checkout. This update ensures: * Accurate, product-specific order details collected upfront * Reduced manual follow-up via chat or email * Greater flexibility in managing how and when products go live *** ### The New Checkout Flow #### ๐Ÿ”„ **Before This Update** Today, the purchase flow goes straight from product page to checkout, with no way to collect additional order-specific details. While functional, this creates a gap for merchants selling personalized, customizable, or booking-based products and important details like engraving text, variant preference, or delivery instructions can only be collected manually after payment. Steps: 1. Customer visits product page 2. Customer proceeds directly to checkout 3. Customer completes payment 4. Merchant manually follows up to collect missing order details (if needed)
#### ๐Ÿ†• **After This Update** With Custom Fields, the purchase flow now includes a step for customers to provide product-specific details before checkout and ensuring merchants receive complete order information from the start. Steps: 1. Customer visits product page 2. Custom fields are displayed (e.g., engraving text, product preference, participant name) 3. Customer completes required information 4. Customer proceeds to checkout and completes payment 5. Merchant receives order details together with the transaction {% hint style="success" %} **Benefit** Merchants get exactly the information they need to fulfill the order right โ€” no extra steps, no manual chasing. {% endhint %}
*** ### โœ… Key Details **Up to 3 Custom Fields per Product**\ Merchants can configure up to three custom fields for each product in their Digital Catalog. **Two Field Types Available**\ Merchants can choose between Text Input (for open-ended responses like engraving text or delivery notes) or Dropdown Select (for predefined options like size or variant). **Optional or Required**\ Each custom field can be marked as required, ensuring customers cannot proceed to checkout without providing essential information. **Product Management Controls**\ Products can be saved as Draft, Published when ready, or Unpublished when no longer available. **Verification Workflow**\ Newly published or edited products go through a verification process before becoming visible in the Digital Catalog. *** ### ๐Ÿ“Œ Important Notes * Products without custom fields will continue to follow the existing purchase flow with no additional steps. * We recommend reviewing your product catalog and identifying which products would benefit from custom fields โ€” especially personalized items, bookings, or made-to-order products. * For assistance setting up Custom Fields, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Checkout - Last Used Payment Method Effective Date: March 31st, 2026 Last Used Payment Channel is a new capability on the DOKU Checkout Page, designed to remove unnecessary friction for your returning customers. When a returning customer accesses the Checkout Page, the payment method they used in their most recent transaction is automatically displayed and prioritized at the top of the payment list and no more scrolling or reselecting. This feature is opt-in and can be activated anytime through your DOKU Dashboard. #### [Explore in API References](https://developers.doku.com/accept-payments/doku-checkout/additional-feature/last-used-payment-channels) *** ### ๐Ÿ” Whatโ€™s New?
The DOKU Checkout Page now recognizes returning customers and surfaces their last used payment method automatically. This update ensures: * Faster checkout for repeat buyers * Fewer steps between product selection and payment * Improved conversion rates for merchants with recurring transactions *** ### The Returning Customer Journey #### ๐Ÿ”„ **Before This Update** Today, every customer including returning ones sees the full list of available payment methods in default order, with no prioritization based on past behavior. While functional, this means returning customers must manually scroll and reselect their preferred payment method every single time, even if they've used the same one repeatedly. Steps: 1. Customer reaches Checkout Page 2. Full payment method list is displayed in default order 3. Customer manually scrolls to find their preferred method 4. Customer selects payment method and completes transaction #### ๐Ÿ†• **After This Update** With Last Used Payment Channel, the system identifies returning customers and automatically prioritizes their most recently used payment method, making repeat checkout faster and smoother. Steps: 1. System recognizes returning customer via customer.id sent in the request body 2. Last used payment channel automatically appears prioritized at the top of the payment list 3. Customer can directly select their last used method or choose a different one from the list 4. Customer completes transaction {% hint style="success" %} **Benefit** Returning customers complete checkout faster, with fewer steps and less friction and improving conversion and repeat purchase rates. {% endhint %}
*** ### โœ… Key Details **Opt-In Feature**\ Last Used Payment Channel is not active by default. Merchants need to manually enable it through Dashboard settings. **Requires customer.id**\ For the system to recognize returning customers, merchants must include customer.id in the request body. **No Impact to Existing Merchants**\ Merchants who do not activate this feature will see no change to their current Checkout Page experience. **Applies to Returning Customers Only**\ New customers will continue to see the standard payment method list with no prioritization. *** ### ๐Ÿ“Œ Important Notes * This feature requires no migration or downtime and it can be activated anytime via Dashboard. * We recommend activating this feature if your business has a high rate of repeat customers, as the impact on checkout speed and conversion will be most noticeable. * For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Checkout - Customer Data Collection Effective Date: March 31st, 2026 Customer Data Collection is a new step introduced at the beginning of the DOKU Checkout Page, designed to help merchants collect complete and accurate customer data at the point of payment. Before selecting a payment method. This feature is enabled via API and requires merchant activation through the request body. #### [Explore API References](https://developers.doku.com/accept-payments/doku-checkout/collect-customer-information) *** ### ๐Ÿ” Whatโ€™s New?
The DOKU Checkout Page now begins with a dedicated Customer Information step, collecting essential details before customers proceed to payment. Fields collected: * Name * Email Address * Phone Number * Postal Code โ€“ City โ€“ District โ€“ Province (dropdown selection) * Address (free text) This update ensures: * Complete and accurate customer data captured at checkout * Fewer failed deliveries due to missing or incomplete address information * No need for separate forms or CRM flows to collect customer data *** ### How Customer Data Collection Is Working #### ๐Ÿ”„ **Before This Update** Today, customers proceed directly to payment selection without a standardized way to provide their personal and shipping information at checkout. While functional, this often results in incomplete or inconsistent customer data, requiring merchants to follow up manually after payment to confirm delivery details. Steps: 1. Customer reaches Checkout Page 2. Customer selects payment method directly 3. Customer completes payment 4. Merchant manually follows up to collect missing customer or shipping information (if needed) #### ๐Ÿ†• **After This Update** With Customer Data Collection, the checkout now follows a structured 2-step flow, ensuring every transaction comes with complete and verified customer information from the start. Steps: 1. Customer fills in name, email, phone number, location, and address. The 'Next' button stays disabled until all required fields are complete. 2. Customer selects a payment method. Submitted customer data appears in the Order Summary panel under "Customer Information," with an option to edit. 3. If the customer clicks 'Edit' in Step 2, a confirmation modal warns that unsaved payment data will be lost, with options to 'Cancel' or 'Edit Customer'. 4. Customer completes payment. {% hint style="success" %} **Benefit** Merchants receive complete, verified customer and shipping data with every transaction with no manual follow-up required. {% endhint %}
*** ### โœ… Key Details **API Based Activation**\ Customer Data Collection is not active by default. Merchants must add the required object to the request body to enable this feature. **No Configuration Menu (Yet)**\ This feature currently has no toggle in the Dashboard โ€” activation happens entirely through API integration. **No Impact to Existing Merchants**\ Merchants who do not activate this feature will see no change to their current Checkout Page experience. **Editable Customer Data**\ Customers can review and edit their submitted information before completing payment, with safeguards to prevent accidental loss of payment progress. *** ### ๐Ÿ“Œ Important Notes * This feature requires API integration merchants will need their development team to add the required object to the request body. * We recommend activating this feature for businesses with delivery-based fulfillment, as the impact on reducing failed deliveries and manual follow-up will be most noticeable * For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Simpler Business Data Clarification Effective Date: May, 2026 DOKU has revamped the KYB (Know Your Business) Resubmission experience, giving merchants a clearer, faster, and more intuitive way to resubmit rejected or missing verification data directly from the DOKU Dashboard and no support ticket needed. The key insight behind this update: only 21 out of 5,239 merchants updated their data after being rejected once. The root cause wasn't unwillingness and it was a confusing experience that left merchants without clear guidance on what went wrong or how to fix it. *** ### ๐Ÿ” Whatโ€™s New? The entire KYB Resubmission flow has been redesigned across five areas: Notifications, Dashboard, Approvals Settings, Business Information, and KYB Review Flow โ€” making resubmission fully self-service and actionable. This update ensures: * Merchants understand exactly why their data was rejected * Resubmission is fully self-service and no support contact needed * Only data that requires action is shown, reducing cognitive overload * Merchants can upload additional documents directly from the Dashboard #### **๐Ÿ“ข Notification**
DescriptionBeforeNew
Verification Rejected

Verification Succesfull

Under Review

Requesting Additional Datanot available

#### **๐Ÿ–ฅ๏ธ Dashboard**
DescriptionBeforeNew
Verification Banner

#### โš™๏ธ Approvals Settings
DescriptionBeforeNew
Action Requirednot available

Data Details not available

#### **๐Ÿข Business Information**
DescriptionBeforeNew
Action Required Component

Guidelinenot available

#### ๐Ÿ” KYB Review Flow
DescriptionBeforeNew
Data Rejection Specific Informationnot available

Request Additional Datanot available

*** ### How the KYB Resubmission is Changing #### ๐Ÿ”„ **Before This Update** Merchants who received a KYB rejection had no clear indication of what went wrong or how to fix it. Notification messages were vague, the resubmission flow was unintuitive, and merchants were left without a clear path forward and often having to contact the support team manually just to understand next steps. The result: only 0.4% of rejected merchants successfully updated their data that a clear signal that the experience was broken, not the merchants. Steps: 1. Merchant submits KYB verification 2. Verification is rejected or flagged 3. Merchant receives a vague rejection notification with no clear next step 4. Merchant contacts support team for guidance 5. Manual back-and-forth to collect missing documents or clarify rejection reasons 6. Merchant resubmits โ€” if they haven't dropped off already {% hint style="warning" %} **Risk** High verification drop-off, increased support ticket volume, and delayed merchant activation. {% endhint %} #### ๐Ÿ†• **After This Update** With the revamped KYB experience, merchants can now see exactly what was rejected, what needs to be fixed, and take action with all from within the DOKU Dashboard. Steps: 1. Merchant submits KYB verification 2. If rejected or flagged, merchant receives a clear notification with specific rejection reasons and a direct CTA to update data 3. Verification banner and persistent Reminder Bar appear in Dashboard until all required data is updated 4. Merchant follows a structured checklist to resubmit the correct data and with guideline available for rejected brand data 5. Merchant views full approval/rejection history in the All Data tab under Approvals Settings 6. Resubmission completed independently with no support involvement needed {% hint style="success" %} **Benefit** Faster verification completion, lower support ticket volume, and a smoother path to full merchant activation. {% endhint %} *** ### ๐Ÿ“Œ Important Notes * This is a Dashboard UX improvement โ€” no API changes or merchant integration required. * Merchants with outstanding KYB rejections can log in to their DOKU Dashboard and check their Approvals Settings for pending action items. * New merchants going through onboarding who encounter KYB issues will be covered under the upcoming Revamp Onboarding initiative. * For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # QRIS Crossborder - China and South Korea Effective Date: April 30th, 2026 DOKU QRIS now supports cross-border payments from China and South Korea, expanding your ability to serve international customers directly at the point of sale and no currency conversion, no extra setup, no operational changes needed. This feature is already active on your QRIS. No action required. *** ### ๐Ÿ” Whatโ€™s New? **DOKU QRIS now accepts payments from two new countries**, bringing the total to 5 supported countries for cross-border transactions. This update ensures: * International tourists from China and South Korea can pay using their preferred local apps * No additional setup or new QR code needed also works with your existing QRIS * A faster, cashless payment experience for foreign visitors at your business *** ### **The New QRIS Crossborder** #### ๐Ÿ”„ **Before This Update** Previously, DOKU QRIS supported cross-border payments from Thailand, Malaysia, and Singapore only. Customers from China and South Korea had limited options for cashless payment in Indonesia, often requiring cash or currency exchange before transacting. Steps: 1. International customer visits merchant 2. Customer unable to pay using their local payment app 3. Customer resorts to cash or other manual payment methods 4. Merchant potentially loses the sale or faces longer transaction time #### ๐Ÿ†• **After This Update** With cross-border QRIS support for China and South Korea, international customers can now pay directly using their preferred local payment apps and just like they would back home. Steps: 1. International customer visits merchant 2. Customer scans the merchant's existing DOKU QRIS code 3. Customer pays using their preferred local payment app (e.g., Alipay, Woori Card, Shinhan Bank) 4. Transaction is completed instantly with no currency conversion needed on the merchant's end {% hint style="success" %} **Benefit** Merchants in retail, F\&B, hospitality, lifestyle, and travel can now capture spending from Chinese and South Korean tourists seamlessly, with zero operational changes. {% endhint %}
*** ### โœ… Key Details **Already Active with No Setup Needed**\ This feature is live and automatically enabled for all existing DOKU QRIS merchants. No new QR code, no Dashboard changes, no API integration required. **Supported Issuers :** **China (New)**\ AliPay Wallet, UnionPay App, and 154 additional banks and mobile banking apps. **Supported Issuers :** **South Korea (New)**\ Woori Card, Kookmin Bank, Shinhan Bank. **Full Coverage 5 Countries**\ DOKU QRIS now supports cross-border payments from Thailand, Malaysia, Singapore, China, and South Korea. **Best For**\ Merchants in tourism-heavy areas and businesses in retail, F\&B, hospitality, lifestyle, and travel sectors. *** ### ๐Ÿ“Œ Important Notes * This feature was released on 30 April 2026. * No merchant action required with your existing QRIS already supports this. * We recommend informing your staff so they can guide international customers to pay using their local apps. * For assistance setting up Custom Fields, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # FlexiBill v1.1.0 Effective Date: March 13th, 2026 FlexiBill v1.1.0 introduces new capabilities to strengthen DOKU's subscription and billing platform, making it easier for businesses to manage subscriptions while providing customers with a better billing experience. This release expands FlexiBill with enhanced subscription management features and introduces Billing Presentment, allowing customers to view and pay their bills through a dedicated billing portal. *** ### ๐Ÿ” Whatโ€™s New? This release introduces: * Subscription Registration * Product Plan Management * Member Management * Customer Billing Portal * Self-Service Billing Inquiry * Seamless Billing-to-Payment Flow *** ### ๐Ÿš€ Subscription Engine **FlexiBill now provides a more complete subscription management experience for merchants.** **Subscription Registration**\ Register and onboard subscribers directly through the DOKU Dashboard. **Product Plan Management**\ Create and manage subscription plans with flexible pricing models and customizable billing cycles. **Member Management**\ Manage subscriber information from a centralized database, including customer profiles, subscription status, and membership details. *** ### ๐Ÿ’ณ Billing Presentment **Billing Presentment is now available to improve how merchants present bills and collect payments.** **Customer Billing Portal**\ Customers can securely access their billing information through a dedicated portal. **Self-Service Billing Inquiry**\ Customers can check invoice status, outstanding balances, and billing history anytime without waiting for billing notifications. **Seamless Payment Experience**\ Customers can continue directly from viewing their bill to completing payment through an integrated payment flow. *** ### ๐Ÿ“Œ Key Details **Flexible Subscription Management**\ Configure subscription products with customizable pricing models and billing schedules. **Customer Self-Service**\ Customers can independently review billing information and complete payments through the Billing Portal. **Integrated Payment Experience**\ Billing inquiry and payment are connected within a single customer journey, reducing friction during the payment process. *** ### โš ๏ธ Important Notes * Billing Presentment is available as part of FlexiBill v1.1.0. * Merchants can manage both subscription operations and billing activities from a centralized platform. * Customer payments continue to be processed through DOKU's supported payment methods. *** ### ๐Ÿ“š Documentation * [FlexiBill DOKU Docs](https://docs.doku.com/subscription-and-billing/flexibill) * [FlexiBill API References](https://developers.doku.com/flexibill/account-billing) * [FlexiBill Subscriptions Demo](https://app.supademo.com/demo/cml7tx4md03272c0idmbvyj3f?utm_source=link) * [FlexiBill Billing Presentment](https://app.supademo.com/demo/cml7nirq600692u0i0hzn8l39?utm_source=link) *** For assistance, please contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # ๐ŸŽ‰ New Product: FlexiBill Effective Date: February 6th, 2026 FlexiBill is DOKU's subscription and billing platform that helps businesses automate recurring billing, subscription management, and payment collection throughout the customer lifecycle. Designed for businesses with recurring revenue models, FlexiBill simplifies billing operations, improves collection rates, and provides greater visibility into subscription performanceโ€”all from a single platform. #### [Explore More About FlexiBill](https://docs.doku.com/subscription-and-billing/flexibill) *** ### ๐Ÿ” Whatโ€™s New? FlexiBill introduces an end-to-end subscription and billing solution that enables businesses to: * Automate recurring billing * Manage subscriptions from a centralized dashboard * Schedule invoices based on custom billing cycles * Send billing notifications automatically * Monitor payment status in real time * Improve reconciliation and revenue visibility *** ### ๐Ÿš€ What Problems Does FlexiBill Solve? Businesses with recurring payments often face challenges such as: * Sending recurring invoices to multiple customers with different billing schedules * Tracking overdue invoices manually * Managing customer billing information across spreadsheets * Monitoring payment collection and subscription status FlexiBill automates these processes, allowing businesses to focus on growth instead of repetitive operational tasks. *** ### ๐Ÿ’ผ Common Use Cases FlexiBill is ideal for businesses operating subscription or recurring billing models, including: **Education** * Monthly tuition fees * Extracurricular program fees * School facility rental **Property Management** * Monthly rental payments * Maintenance and utility fees * Parking subscriptions * Advertising space rental *** ### โš™๏ธ Key Features **Subscription & Billing Management** Manage the complete subscription lifecycle from one dashboard, including subscription creation, recurring invoice generation, billing schedules, and payment tracking. **Bulk Recurring Billing** Generate recurring invoices for multiple customers simultaneously, reducing manual operational work. **Scheduled Billing Notifications** Automatically notify customers before and after invoice due dates to improve payment collection. **PayChat Integration** Distribute invoices directly through WhatsApp, making billing communication faster and more convenient. *** ### ๐Ÿ“Œ Key Details **Flexible Billing Cycles** Configure recurring invoices based on your preferred billing schedule, such as weekly, monthly, or annually. **Corporate Merchants** FlexiBill is currently available for verified Corporate Merchants. **Payment Method** Supports recurring billing management while allowing customers to complete payments using DOKU's supported payment methods. *** ### โš ๏ธ Important Notes * FlexiBill manages recurring billing and subscription operations. * This solution does **not** perform automatic debit (autodebit) transactions. Customers still complete payments through the available payment methods after receiving their invoice. * Merchant verification is required before using FlexiBill *** For assistance, please contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Checkout Retry Payment for OVO Effective Date: January 29th, 2026 DOKU Checkout now supports Retry Payment for OVO, allowing customers to retry failed OVO payments without restarting the checkout process. Previously, OVO payments had a one-minute payment window. When the payment timed out or was not completed within that period, customers had to restart the checkout process, often resulting in abandoned payments. This enhancement helps improve the payment experience while increasing successful transaction completion. *** ### ๐Ÿ” Whatโ€™s New? Customers using OVO as their payment method can now: * Retry failed OVO payments directly from the Checkout Page * Continue using the same checkout session without restarting * Complete payment using the same invoice *** ### ๐Ÿš€ How It Works #### ๐Ÿ”„ **Before This Update** If an OVO payment timed out or failed, customers had to restart the entire checkout process to make another payment attempt. Process: 1. Customer selects OVO as the payment method. 2. Payment expires or fails. 3. Customer must restart the checkout process. 4. A new payment attempt is created. #### ๐Ÿ†• **After This Update** Customers can now retry their OVO payment directly from the existing Checkout Page. Process: 1. Customer selects OVO as the payment method. 2. Payment expires or fails. 3. Customer clicks Retry Payment. 4. Payment is retried using the same invoice until it is successfully completed or the invoice expires. *** ### ๐Ÿ“Œ Key Details **Supported Payment Method**\ This feature is available for OVO payments on DOKU Checkout. **Same Invoice**\ Retry attempts use the existing invoice without generating a new order or invoice ID. **Automatic Availability**\ No additional integration, configuration, or development is required. The feature is automatically available for merchants using OVO on DOKU Checkout. *** ### โš ๏ธ Important Notes * Retry is available for payments that fail due to timeout or incomplete payment. * Customers can retry payment as long as the invoice remains valid and has not expired. * Once the invoice expires, customers must initiate a new checkout session. *** For assistance, please contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Digital Catalog Rebranding & Feature Updates Effective Date: December 18th, 2025 DOKU has introduced several enhancements to Digital Catalog (formerly known as e-Katalog) to provide a better merchant experience, expanded regional support, and improved order management. As part of this release, the product has been officially rebranded and now includes new settlement capabilities, support for Malaysian merchants, and various usability improvements. *** ### **๐Ÿ” Whatโ€™s New?** This release introduces: * Official rebranding from e-Katalog to Digital Catalog * Settlement processing based on the standard settlement schedule * Support for merchants in Malaysia * Bug fixes and performance improvements * Enhanced ordering experience within Digital Catalog *** ### **๐Ÿš€ Rebranding** **e-Katalog is Now Digital Catalog** To better reflect the product's capabilities and future roadmap, e-Katalog has officially been renamed to Digital Catalog. The functionality remains the same, while the new branding aligns with DOKU's growing digital commerce solutions. *** #### ๐Ÿ’ณ **Settlement Feature** Settlement is now processed according to the standard settlement schedule once customer payments have been successfully completed. This provides merchants with a more seamless and predictable settlement experience. *** #### ๐ŸŒ Malaysia Merchant Support Digital Catalog now supports merchants operating in Malaysia. Merchants can create and manage Digital Catalog using the appropriate supported currency for the Malaysian market. *** ### ๐Ÿ› ๏ธ Improvements & Bug Fixes Several enhancements have been made to improve overall usability and platform stability, including: * Improved Add Item experience * Improved Edit Item functionality * Improved Duplicate Item process * Various bug fixes and performance enhancements * Better customer ordering experience within Digital Catalog *** ### ๐Ÿ“Œ Important Notes * Existing merchants can continue using Digital Catalog without additional migration. * The product name has changed from e-Katalog to Digital Catalog, while existing functionality remains available. * Settlement follows the configured settlement schedule after successful customer payment. *** For assistance, please contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # Refund Service - Passcode Authentication Effective Date: November 17th, 2025 To strengthen refund security and protect customers from unauthorized access, DOKU Refund Service now introduces a mandatory passcode authentication step before the refund process begins. This ensures every refund request is verified and secure from the start. Beginning **17 November 2025**, all refund processes will require customers to enter a unique passcode sent via SMS or email. *** ### ๐Ÿ” Whatโ€™s New?
Refund processing now includes a **unique** **passcode** sent to the customer along with the refund link. This update ensures: * Higher security on each refund request * Minimized risk of unauthorized actions * Verified-user protection for approval and initiation steps
Delivery MethodDescriptionBeforeNew
SMSSent based on customerโ€™s registered phone number
EmailSent when an email address is available
*** ### How the Refund Process is Changing #### ๐Ÿ”„ **Current Process** Today the refund flow begins directly with account selection and input. While functional this flow includes a potential risk. If an unauthorized individual gains access to the refund link they may attempt to redirect the refund to another bank account. Steps: 1. Customer chooses refund destination account 2. Customer inputs bank account number 3. Bank account validation 4. Customer confirms bank account information 5. Refund processed and customer is redirected to tracker page {% hint style="danger" %} **Risk** Without an authentication layer an unauthorized user could obtain the link and misuse it. {% endhint %} #### ๐Ÿ†• **Future Process** With the new authentication step the refund journey begins with passcode entry. This ensures only the rightful customer can access and complete the refund. Steps: 1. Customer inputs passcode 2. Customer chooses refund destination account 3. Customer inputs bank account number 4. Bank account validation 5. Customer confirms bank account information 6. Refund processed and customer is redirected to tracker page {% hint style="success" %} **Benefit** The passcode adds a stronger layer of protection right at the start. {% endhint %}
*** ### โœ… Usage & Validity **One Passcode per Refund**\ A passcode is generated uniquely for every refund process. **Validity Period Follows the Refund Link**\ If the refund link expires in 7 days, the passcode also follows the same 7-day validity. **Incorrect Attempts Lockout**\ Entering the wrong passcode three times will lock the refund page for 30 minutes before retry is allowed. **Passcode Format**\ Each code consists of 6 random alphanumeric characters (e.g., A1B2C3). *** ### ๐Ÿ“Œ Important Notes Refunds created before the implementation date (without passcode) and still in **link sent/opened** status will be re-processed.\ The system will automatically resend the refund link to customers, now complete with the required passcode. We recommend informing your customers so they can complete the refund process smoothly. For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # New Power Ups - Static Virtual Account on Dashboard Effective Date: October 20th, 2025 Merchants can now create and manage Static Virtual Accounts (Static VA) directly from the DOKU Dashboard without requiring API integration. Previously, Static Virtual Accounts could only be generated through API implementation. With this enhancement, merchants can now create, manage, and distribute Static Virtual Accounts through a no-code experience, making onboarding and payment collection faster and more accessible. #### [Explore More About Static VA ](http://docs.doku.com/accept-payments/no-integration-products/static-virtual-account) *** ### ๐Ÿ” Whatโ€™s New? Static Virtual Account is now available directly on the DOKU Dashboard with support for: This update ensures: * Create Static Virtual Accounts without API integration * Support for Closed Amount and Open Amount * Support for both Direct (Merchant) BIN and DOKU (Aggregator) BIN * Create Static Virtual Accounts using customer phone numbers (for merchants with MGPC enabled) * Bulk creation of Static Virtual Accounts using Excel upload * Bulk creation of Static Virtual Account Payment Links using Excel upload *** ### ๐Ÿš€ How it Works #### ๐Ÿ”„ **Before This Update** Merchants needed API integration to create and manage Static Virtual Accounts. Process : 1. Integrate Static VA API. 2. Develop the VA creation flow. 3. Generate Static Virtual Accounts programmatically. #### ๐Ÿ†• **After This Update** Merchants can now create Static Virtual Accounts directly from the Dashboard without writing any code. Steps: 1. Log in to the DOKU Dashboard. 2. Navigate to the Static Virtual Account menu. 3. Create individual or bulk Static Virtual Accounts. 4. Share the generated Virtual Account or Payment Link with customers. *** ### โœ… Key Details **Supported Standard**\ Static Virtual Account currently supports SNAP Virtual Account only. **Amount Types**\ Merchant can choose between closed amount (fixed payment amount) and open amount (customer can pay any amount) **Customer Identifier**\ Static Virtual Accounts can be generated using Customer phone number (requires MGPC feature) or Merchant-defined Reference ID. **Bulk Creation**\ Merchants can upload an Excel template to create multiple Static Virtual Accounts or Static VA Payment Links simultaneously. **Email Notification**\ Static Virtual Account Payment Links support email notifications. *** ### โš ๏ธ Important Notes * This feature is available to merchants with an active Virtual Account payment method. * Each customer can only have one Static Virtual Account per bank and amount type with example: * 1 BCA Closed Amount VA โœ… * 1 BCA Open Amount VA โœ… * 2 BCA Closed Amount VAs โŒ * If a customer requires multiple Closed Amount VAs from the same bank, merchants must use a different Customer ID. * Expiry dates can be configured when generating a Payment Link. * For Closed Amount Virtual Accounts, the payment amount is determined through the associated Payment Link. *** For assistance, please contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # QRIS Support for Smart Account Configuration (SAC) & Split Settlement Effective Date: October 22nd, 2025 QRIS now supports Smart Account Configuration (SAC) and Split Settlement, enabling merchants to automatically distribute settlement funds to multiple bank accounts based on predefined allocation rules. This enhancement helps businesses automate settlement distribution without manual fund transfers, making reconciliation and operational processes more efficient.. *** ### ๐Ÿ” Whatโ€™s New? QRIS transactions now support: * Smart Account Configuration (SAC) * Automatic Split Settlement * Settlement distribution to multiple destination bank accounts * Percentage-based settlement allocation *** ### ๐Ÿš€ How it Works #### ๐Ÿ”„ **Before This Update** QRIS settlement was transferred to a single settlement account, requiring merchants to manually distribute funds when multiple beneficiaries were involved. Process : 1. Customer completes payment via QRIS. 2. Settlement is transferred to one bank account. 3. Merchant manually distributes funds to other beneficiaries.. #### ๐Ÿ†• **After This Update** With SAC and Split Settlement, QRIS settlement can now be automatically divided across multiple destination bank accounts based on predefined percentage allocations. Proces: 1. Customer completes payment via QRIS. 2. QRIS settlement is received. 3. DOKU automatically distributes funds to multiple settlement accounts according to the configured percentage. *** ### โœ… Key Details **Percentage-Based Allocation**\ Settlement distribution currently supports Percentage as the allocation method. **Multiple Settlement Accounts**\ Funds can be routed to multiple registered settlement bank accounts automatically. *** ### โš ๏ธ Important Notes * This feature is available only for merchants with **Smart Account Configuration (SAC)** enabled. * Merchants must have active settlement bank accounts configured before using Split Settlement. * Ensure settlement rules are configured correctly to allow the distribution process to run as expected. ### *** For assistance, please contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # DOKU MCP Server Effective Date: September 18th, 2026 DOKU MCP Server enables merchants and developers to integrate DOKU's payment capabilities directly into AI agents and AI-powered applications through the Model Context Protocol (MCP). As the first Indonesian Payment Service Provider (PSP) to launch an MCP Server, DOKU allows AI applications such as ChatGPT, Claude, and other LLM-powered assistants to perform payment-related actions through a single integration. With DOKU MCP Server, developers can access 17 payment tools, including creating Checkout links, Virtual Accounts, and QRIS payments. The available tools will continue to grow as new capabilities are introduced. #### [Explore in DOKU Docs ](https://docs.doku.com/accept-payments/integration-tools/doku-mcp-server) *** ### ๐Ÿ” Whatโ€™s New? DOKU now provides an MCP Server that allows AI applications to securely interact with DOKU payment services. This update ensures: * Create Checkout Links * Generate Virtual Accounts * Generate QRIS Payments * Access multiple payment tools through a single MCP integration * Continuously updated payment tools as new capabilities become available *** ### How DOKU MCP Server Works #### ๐Ÿ”„ **Before This Update** Developers integrating payment capabilities into AI applications needed to build custom integrations using individual APIs, manually configure authentication, and maintain multiple endpoints: Steps: 1. Build custom API integration 2. Configure authentication and payment flows 3. Develop payment logic for each use case 4. Maintain integrations as APIs evolve #### ๐Ÿ†• **After This Update** With DOKU MCP Server, AI agents can directly access DOKU payment capabilities through a single MCP integration. Steps: 1. Connect the AI application to DOKU MCP Server. 2. The AI agent invokes the appropriate payment tool. 3. DOKU processes the request securely. 4. The AI application receives the payment result and continues the workflow. *** ### โœ… Key Details **First Indonesian PSP with MCP Server**\ DOKU is the first Indonesian Payment Service Provider to introduce an MCP Server for AI-powered payment integrations. **17 Payment Tools Available**\ Developers can access multiple payment capabilities including Checkout, Virtual Account, and QRIS through a single integration. **AI-Ready Payment Integration**\ Supports integration with AI agents and Large Language Models (LLMs), including ChatGPT, Claude, and other MCP-compatible applications. *** ### ๐Ÿ“Œ Important Notes * To get started with DOKU MCP Server, explore our documentation [here](https://developers.doku.com/accept-payments/doku-mcp-server?utm_source=docs) * For assistance, contact our Care Team at or (021) 1500963. *** Thank you and best regards,\ **DOKU Product Team** # ๐ŸŽ‰ New Product: PayChat Simplify Customer Payments Directly Through Chat
DOKU PayChat gives your business everything you need to chat order and pay directly inside WhatsApp. Whether you are launching a campaign handling reservations or selling products DOKU PayChat supports automated flows flexible setup and smoother conversions. Everything is managed from the DOKU Dashboard with no technical integration needed. *** #### About DOKU PayChat DOKU PayChat is a no code WhatsApp commerce tool that allows businesses to accept orders collect customer details and process payments directly in chat. Built for flexibility DOKU PayChat works for a wide range of business models including retail hospitality digital products and service based workflows. You can use it to improve customer engagement reduce repetitive tasks and provide a fast checkout experience. DOKU PayChat centralizes everything in one dashboard making it easier to manage conversations orders and payments in real time. *** #### Key Capabilities in DOKU PayChat **Guided Chat Flow**\ Customers move step by step from inquiry to payment inside WhatsApp. **Product and Pricing Setup**\ Add items set prices define notes and allow customers to choose quantities. **Instant Access via QR or Link**\ Share QR codes or links across your channels to start WhatsApp interactions instantly. **Real Time Dashboard Overview**\ View chats orders and payment status in one place updated live. **Easy Data Export**\ Download order and payment records anytime for operations accounting or analysis. *** #### Before vs After | Capability | Before (Manual Process) | Now (DOKU PayChat) | | ---------------------- | ----------------------- | -------------------------- | | Order Handling | Manual chat | Automated guided workflow | | Payment Collection | Manual transfer | Integrated PayChat payment | | Customer Engagement | One by one | Broadcast to many | | Tracking and Reporting | Multiple tools | Centralized dashboard | *** #### Use Cases for Real Businesses **๐Ÿ“… Online Event Registration**\ Collect registrations and payments for classes workshops or online sessions directly in WhatsApp. **๐Ÿ›๏ธ Pre Order Selling**\ Manage pre order items and collect down payments without leaving the chat. **๐Ÿจ Booking and Reservation**\ Handle bookings for hotels clinics and service providers fully in WhatsApp with instant payment confirmation. **๐Ÿ“ฑ Top Up and Digital Sales**\ Sell data packages mobile credit and digital vouchers with a smooth checkout experience. *** DOKU PayChat helps your business serve customers better move faster and reduce manual work. Everything is accessible from your DOKU Dashboard and ready to use anytime. Learn more about DOKU PayChat # Checkout - New Fields and Status Values on Check Status API Effective Date: 24 July 2025 We are introducing important updates to the `Check Status API` response format to improve clarity and ensure consistency across integrations. These changes affect all merchants currently using the API to retrieve payment status information. *** ## ๐Ÿ” Whatโ€™s New? **1. `order.status` field for Checkout Page** A new object field `order.status` is added to reflect the current order status. **Possible values:** * `ORDER_GENERATED` โ€“ Order has been created but not yet paid. * `ORDER_EXPIRED` โ€“ Order expired without payment. *** **2. `PENDING` status for Direct API** The enum value `PENDING` will now appear in the `transaction.status` field to indicate that the payment is still in progress and awaiting confirmation (applies to channels such as Credit Card, ShopeePay, and others). *** **3. Null values for unselected channels** If a customer has not yet selected a payment channel, the following fields will return `null`: * `service.id` * `acquirer.id` * `channel.id` These fields will be filled only after the customer selects a channel. *** ### ๐Ÿ” Before vs After ### Before ```json { "order": { "invoice_number": "INV-5489910000093492", "amount": 120000, "status": "ORDER_GENERATED", "date": "2025-07-09T02:58:30Z" }, "transaction": { "status": "PENDING", "date": "2025-07-09T02:58:30Z", "original_request_id": "3719" }, "service": { "id": "" }, "acquirer": { "id": "" }, "channel": { "id": "" } } ``` ### After ```json { "order": { "invoice_number": "INV-548991000009310030", "amount": 120000.0, "status": "ORDER_GENERATED" }, "transaction": { "status": "PENDING", "date": "2025-07-10T03:00:48Z", "original_request_id": "76392" }, "service": { "id": "DIGITAL_BANKING" }, "acquirer": { "id": "BTPN", "name": "Bank Tabungan Pensiunan Nasional" }, "channel": { "id": "JENIUS_PAY" }, "additional_info": { "doku_wallet_notify_url": "https://doku.com", "origin": { "product": "CHECKOUT", "system": "mid-jokul-checkout-system", "api_format": "JOKUL", "source": "direct" }, "line_items": [ { "quantity": 1.0, "price": "120000", "image_url": "http://doku.com/", "name": "DOKU Basic T-Shirt", "sku": "FashionSKU123", "type": "ABC", "category": "Fashion", "url": "http://doku.com/" } ] }, "digital_banking_payment": {} } ``` | Field | Before | After | | -------------------- | ------------------------- | ---------------------------------------- | | `order.status` | Not available | `ORDER_GENERATED`, `ORDER_EXPIRED` (new) | | `transaction.status` | `SUCCESS`, `FAILED`, etc. | `PENDING` added as a new possible value | *** ### ๐Ÿ“Œ Action Required Please update your system to accommodate the new format and status values by **\[date]**. * Merchants using **Checkout Page** should handle the `order.status` object. * Merchants using **Direct API** must anticipate the new `"PENDING"` value in `transaction.status`. These changes are **mandatory** and will apply to all integrations using the Check Status API. If you have questions or need clarification, please contact your DOKU representative or visit our developer documentation. *** If you have questions or need further clarification, please reach out to your DOKU representative or contact our support team. Thank you for your continued support.\ **DOKU Product Team** # QRIS - Settlement via Enhanced System Now Available NEW: Faster and More Integrated Settlement for QRIS Transactions Merchants who activate QRIS from the **DOKU Dashboard** will now have their transactions settled through DOKUโ€™s enhanced system. This improvement brings faster fund disbursement, unified reporting across channels, and smart features that simplify reconciliation. Everything works seamlessly within your existing setup. Starting **31 July 2025**, this update applies to merchants whose QRIS service status is **Active** and activated via the DOKU Dashboard. Merchants who activated QRIS through other channels before this date will continue using the legacy system. *** ## ๐Ÿ” Whatโ€™s New? With the enhanced settlement system, QRIS transactions are processed more efficiently and are integrated with other DOKU payment channels. You get better visibility, automation, and control. | QRIS Activation Source | Service Status | Settlement System | Extra Features | | ---------------------- | -------------- | ----------------- | -------------- | | DOKU Dashboard | Active | **Enhanced** | โœ… Yes | | DOKU Dashboard | Updating | **Legacy** | โŒ No | | Other Channels | Any | **Legacy** | โŒ No | ### Key Features **Real-Time Tracking**\ View the status of your QRIS transactions and settlements directly from the DOKU dashboard. **Unified Settlement Reports**\ QRIS transactions are included in the same reports as your other DOKU channels, making reconciliation easier. **Auto-Resolved Disputes**\ Transactions that were marked as "failed but paid" are now automatically validated and settled. **Advanced Features for DOKU Checkout Users** * *Split Settlement*: Route funds to multiple bank accounts * *Sub Account Management*: Manage outlets or affiliates with better control * *Custom Report Columns*: Export reports with additional business information *** ## ๐Ÿ“Œ How It Works Once QRIS is activated via the DOKU Dashboard and the service status is **Active**, the enhanced settlement flow will apply automatically. ๐Ÿ“… Settlement is processed on the next working day (T+1) ๐Ÿ’ธ QRIS fees follow Bank Indonesia regulations and are listed as Default Fee on the Fee Scheme page โš ๏ธ Merchants who activated QRIS before 31 July 2025 will remain on the legacy system unless they reactivate through the DOKU Dashboard *** QRIS settlement via the enhanced system helps your business move faster, reduce manual effort, and streamline operations.\ \ Activate QRIS through the [DOKU Dashboard](https://dashboard.doku.com/bo/login) to experience the benefits today. # Service Status โ€“ DOKU Status Page Now Live NEW: Check live system status anytime at status.doku.com Stay informed with real-time updates on DOKU services, including QRIS, VA, E-Wallet, Settlement, and more. No login needed. #### Key Highlights * Live status by service (e.g. QRIS, VA, e-Wallet, Settlement) * Timestamp of last update * Categorized service overview * Historical log of incidents and maintenance
Visit [status.doku.com](https://status.doku.com) to monitor system health and ensure smooth operations. # Checkout - Recover Abandoned Cart NEW: Bring Back Lost Sales with Recover Abandoned Cart Recovering missed opportunities is now easier. Recover Abandoned Cart is a new feature on the DOKU Checkout Page that helps customers return to their expired orders and complete the payment without starting over. By activating this feature, merchants can improve conversion rates, reduce friction during checkout, and recover lost revenue effortlessly. *** #### What is Recover Abandoned Cart? Recover Abandoned Cart allows customers to revisit their expired orders using the same Checkout Page. When an order expires, the customer receives an email notification with a direct link to resume the payment process.
Merchants no longer need to recreate the order. The entire process is automatic and built to support a better checkout experience. *** #### Key Features **Seamless Recovery Flow**\ Customers continue their expired order from the original Checkout Page. **Flexible Expiration Settings**\ Merchants can define the recovery period, for example 7 days after the order expires. **Email Notification Integration**\ The "Expired Order" email acts as the entry point for customers to return. **No Manual Work Required**\ Merchants do not need to recreate orders or send manual reminders. **Improved Conversion Rate**\ Turn abandoned carts into completed payments automatically. **Insightful Analytics**\ Track how many abandoned carts are successfully recovered. *** #### How to Enable in 3 Steps
1. Log in to your **DOKU Dashboard** 2. Go to **Settings > Checkout Appearance > Expired Settings** 3. Enable **Recover Abandoned Cart** and set the desired expiration period (for example, 7 days) ๐Ÿ’ก Make sure the **Expired Order** email notification is enabled under **Settings > Checkout Page Notification**
*** #### Benefits for Your Business * **Recover lost sales** without extra effort * **Enhance customer experience** by offering a simple way to continue checkout * **Reduce friction** in the payment journey * **Gain better visibility** into customer behavior through recovery analytics *** #### Use Cases **Online Stores during Campaigns**\ Perfect for promotions and sales periods where urgency often leads to abandoned carts. **B2B Transactions**\ Supports clients who need more time to finalize payments but still want a smooth experience. **Subscription Renewals**\ Recover incomplete renewals with automated follow-up and recovery links. *** Recover Abandoned Cart helps you improve payment performance and offer a smoother customer experience.\ Start using this feature today and optimize your checkout flow directly from your [DOKU Dashboard](https://dashboard.doku.com/bo/login). # e-Katalog - New look, new ways to sell Now redesigned to help your business build, publish, and manage digital catalogs with more power and flexibility. The new e-Katalog gives you everything you need to create curated product or service catalogs without building a website or doing technical integration. Whether you're launching a seasonal promotion, selling digital products, or showcasing services, e-Katalog now supports richer content, flexible scheduling, and smarter order handling โ€” all from the DOKU Dashboard. *** ### About e-Katalog e-Katalog is a no-code tool that helps businesses create and share digital catalogs without a website, app, or developer.
Designed for flexibility, e-Katalog lets you publish product or service listings, organize them into collections, and accept payments instantly through DOKU. You can sell physical goods, offer digital products, or showcase services in a way that feels fast, simple, and professional. Use it to launch seasonal campaigns, create catalogs for B2B clients, or give your sales team a mobile-ready storefront. Everything can be managed in one dashboard, with no technical setup required. *** ### Whatโ€™s New in e-Katalog The latest version of e-Katalog brings major improvements to help businesses manage their catalogs more efficiently. These new features are designed to support real-world use cases like limited-time campaigns, B2B product listings, and flexible service offerings. **Curated Showcases**\ Group items by campaign, event, or target audience. For example, create collections like โ€œQ4 Deals,โ€ โ€œSpa Services,โ€ or โ€œDistributor Packages.โ€ **Featured Items**\ Pin up to 5 important items that will always appear at the top of your catalog for higher visibility. **Scheduled Publishing**\ Choose when your items go live. You can publish immediately, set a future date, or define a custom availability period. **Responsive Design**\ Your catalog now adapts perfectly to mobile, tablet, and desktop screens, ensuring a smooth browsing experience for customers. **Order Tracking and Notifications**\ Customers receive email updates throughout the order process and can check delivery status anytime. *** ### Before vs After | Capability | Before | Now | | ------------------ | -------------------- | ------------------------------------ | | Mobile Display | Not fully responsive | Fully responsive across devices | | Item Variants | One variant only | Supports up to two variants | | Publishing Options | Only publish now | Schedule or set a custom date range | | Order Management | Handled per item | Centralized dashboard for all orders | *** ### Use Cases for Real Businesses **Seasonal Promotions**\ A coffee supplier creates a โ€œRamadan Specialsโ€ catalog and sets it to automatically expire after the season ends. **Sales Teams in the Field**\ Distributors give sales reps access to a mobile catalog they can use to check stock and place orders on the go. **Service Listings for Hospitality**\ Hotels publish spa packages and room service menus that guests can access and order via QR code. *** The new e-Katalog helps you move faster, sell better, and manage your catalog with ease. Everything is accessible from your [DOKU Dashboard](https://dashboard.doku.com/bo/login), ready when you are. Explore full e-Katalog features [here](https://docs.doku.com/accept-payments/no-integration-products/e-katalog). # Checkout - Automated Email Notifications NEW - Automate Your Payments with Ease: Introducing Automated Email Notifications! In industries where every second counts, keeping your payment process streamlined is crucial. With **Automated Email Notifications**, you can eliminate the hassle of manual reminders and enhance the payment experience for both you and your customers. This feature helps improve payment conversions, ensures timely updates, and allows you to focus on growing your business while maintaining an effortless, professional customer experience. *** ## What Are Automated Email Notifications?
Automated Email Notifications allow you to send payment status updates automatically to customers and merchants. Whether itโ€™s a new order, an almost-expired payment, or a successful transaction, these notifications keep everyone informed at every step of the process. You can also customize the email design with your logo, brand colors, and tailored call-to-action buttons to create a seamless branded experience. ### Key Features #### **Customer Notifications** Send automated email reminders for various payment statuses, including: * **NEW ORDER**: Remind customers to complete their payments. * **SUCCESS**: Notify customers of successful payments. * **FAILED**: Alert customers about failed transactions. * **ALMOST EXPIRED**: Encourage customers to act before their payment expires. * **EXPIRED**: Inform customers about expired payments. #### **Merchant Notifications** Receive email updates about the same payment statuses, ensuring youโ€™re always in the loop and can take timely action when necessary. *** ### How to Enable Automated Email Notifications in 3 Simple Steps
1. **Log in** to your DOKU Dashboard. 2. **Navigate** to Settings > Checkout Page Notification. 3. **Enable** the Automated Email Notification feature for both customers and merchants. ๐Ÿ’ก **Pro Tip**: Personalize your email notifications by adding: * **Your logo and brand colors** for professional branding. * **Custom call-to-action buttons** like "Pay Now" or "Book Now" to suit your business needs.
*** ### Benefits of Automated Email Notifications for Your Business * **Boost Payment Conversions**: Timely reminders reduce abandoned transactions and ensure more successful payments. * **Save Time and Effort**: Automate the entire reminder process to free up valuable resources. * **Enhance Customer Satisfaction**: Transparent updates keep your customers informed, improving their trust and overall experience. *** ### Use Cases for Automated Email Notifications 1. **New Order Confirmation**\ Example: Send a payment confirmation with details such as order ID and total amount.\ Best For: Businesses needing to reassure customers that their order has been received successfully. 2. **Almost Expired Payment Reminder**\ Example: Notify customers of approaching deadlines to complete their payments.\ Best For: Subscription services, online stores, or any business requiring timely payments. 3. **Successful Payment Notification**\ Example: Confirm completed transactions and thank customers for their payments.\ Best For: Any business aiming to provide a professional follow-up to their customers. *** Take control of your payment notifications with **Automated Email Notifications**. Simplify your operations, deliver a better customer experience, and drive successful transactionsโ€”all while saving time and resources. # Dashboard - New Settlement Settings NEW - Streamlined Multi-Branch Fund Settlement with the New Settlement Settings! In multi-branch business setups, financial liquidity heavily relies on seamless fund transfers. Factors such as differing bank accounts, variable transfer schedules, and branch-specific transaction types can make fund settlement more complex and potentially delay operations if not properly organized. To address this, DOKU introduces **the New Settlement Settings**.
DOKUโ€™s **New Settlement Settings** provides a robust solution for multi-branch businesses, enabling them to configure fund settlements with precision and adaptability to meet the unique financial management needs of each branch. **Core Functionalities:** * **Customized Settlement Destinations Per Branch and Payment Channel**\ For enhanced flexibility, merchants can now assign specific bank accounts to each branch and even direct payments by type or channel (e.g., sending virtual account settlements to one account while directing credit card payments to another).
This setup helps businesses efficiently manage multiple revenue streams without complex manual adjustments. * **Flexible Scheduling and Minimum Settlement Amounts**\ To support varying cash flow needs, merchants can configure branch-specific settlement schedulesโ€”daily, monthly, or bi-monthlyโ€”to keep operations in sync with each branchโ€™s financial cycles.
Additionally, by setting minimum settlement amounts, businesses can ensure payouts align with targeted fund levels, deferring smaller settlements until a designated threshold is met. * **Comprehensive, Branch-Level Reporting and Notification Customization**\ Each branch can access detailed, transparent reports on their fund settlements. Report formats include CSV, XLSX, and PDF, and merchants can personalize templates to align with financial tracking requirements.
Notifications for settlement reports can be sent automatically to designated recipients via email or secure SFTP, ensuring timely access to financial data and reducing delays. * **Intuitive Role-Based Access Control**\ A userโ€™s role determines their access and control over configuration settings, protecting sensitive information while maintaining operational efficiency. Company Admins manage overall business-level settings, while Branch (Brand) Admins have control over branch-specific settings, maintaining a structured and secure hierarchy in financial operations. Together, these core functionalities empower multi-branch businesses to streamline fund settlement processes, enhancing overall financial visibility, compliance, and operational autonomy for each branch. *** **Key Benefits:** * **Simplified Financial Management for Multi-Brand Merchants**\ Whether each branch operates with a unique bank account or centralizes transactions, Multibrand Settlement provides flexibility to manage funds based on the businessโ€™s exact structural needs. This includes the option for branches to either operate independently or refer to a central business account, ideal for franchises, aggregators, or any business with distributed operations. * **Enhanced Operational Efficiency with Automation**\ By automating fund settlement schedules and thresholds, businesses reduce manual intervention, streamline cash flow, and maintain consistent financial health across branches. * **Improved Cash Flow Oversight and Control**\ The capability to monitor fund movements and configure branch-specific settlement levels (business or brand level) empowers merchants to adapt quickly to business needs and simplify audit processes. *** DOKUโ€™s New Settlement Settings ensures that managing multi-branch finances is a structured, automated, and scalable processโ€”giving businesses the tools to maintain full visibility and control over cash flow. # Custom Field - Payment Link NEW - Drive Sales Faster with Custom Fields Tailored for Your Business Needs! In fast-moving industries like **travel**, **hospitality**, and **retail**, having the right customer information at your fingertips is vital. With DOKU Payment Linkโ€™s Custom Fields, you can capture key details such as booking preferences, product options, or delivery instructions directly during checkout. This helps create a smoother payment experience, ensures faster decision-making, and gives your business the insights needed to improve conversions and customer satisfaction. ## What Are Custom Fields?
Custom Fields let your business control what information is gathered during checkout. You can customize the fields to capture specific data needed for smooth operationsโ€”whether itโ€™s booking details, preferences, or delivery instructions. Once configured, the fields automatically appear in your payment link, offering a tailored, efficient checkout experience for your customers. *** ## How to Set Up Custom Fields on DOKU Payment Link
1. Log in to your DOKU dashboard. 2. Navigate to the Payment Link menu. 3. Click 'Create Custom Field' 4. Open 'Additional Details', then click 'Add Custom Fields' 5. Click 'Create Custom Field' and choose the types of fields that suit your business needs. Customize each field to collect the information most relevant to your process. 6. Save and select the custom field to be added to the Payment Link *** ## Types of Custom Fields
### Text Field * **Example:** A free-text field for customers to enter specific instructions, such as delivery notes or booking requests. * **Best For:** Retail and hospitality businesses that need custom input from customers for personalized service or special accommodations. ### Single Selection * **Example:** A dropdown menu for selecting predefined options like "Room Type: Deluxe Suite" or "T-shirt Size: Medium." * **Best For:** Travel and retail businesses requiring quick, accurate selections for bookings or product specifications. ### Multiple Selection * **Example:** Checkboxes allowing customers to choose multiple options, like "Amenities: Pool Access, Late Check-out" or "Extras: Gift Wrapping, Express Shipping." * **Best For:** Businesses offering add-on services or product customizations, such as hotels or retailers. ### **URL** * **Example:** A field for customers to enter a web address, such as a link to their company website or portfolio. * **Best For:** Businesses dealing with corporate clients, agencies, or professionals that may need to capture a website or portfolio link. ### **Number** * **Example:** A field for customers to input numerical values, such as "Number of Guests" or "Participant Number (Nomor Peserta)." * **Best For:** Businesses that need to capture specific quantities or numbers, such as event registrations, room reservations, or participant IDs. ### Email * **Example:** A field where customers can provide their email address, useful for sending confirmation or follow-up communications. * **Best For:** Any business that requires customer contact information for transactional or marketing purposes. *** ## Benefits of Custom Fields for Your Business * **Personalized Checkout:** Tailor the payment process to meet the specific needs of your customers by capturing essential details upfront. * **Seamless Data Collection:** Gather all the necessary information in one step, improving operational efficiency and reducing customer effort. * **Better Insights:** Use the data collected from Custom Fields to gain deeper insights into customer preferences, allowing you to optimize your offerings and drive growth. * **Enhanced Customer Experience:** A more streamlined, personalized checkout experience leads to higher satisfaction and increased conversions. *** Take control of your payment process with DOKU Payment Linkโ€™s Custom Fields. Start using this powerful tool today to enhance the customer experience and drive more successful transactions! # New Payment Method: Allo Bank Introducing Allo Bank as Your New Payment Option!
We're thrilled to let you know that **Allo Bank** is now live as a payment method on DOKU! Your customers can now enjoy the flexibility of paying through Allo Bank, ensuring a smoother, more secure checkout experience tailored to their needs. *** #### What This Means for Your Business: * **Broaden Your Customer Base:** Attract more customers by offering Allo Bank as a preferred payment method, reaching those who prefer to use Allo Bank for their transactions. * **Streamline Payment Processes:** With Allo Bank integration, you can offer fast, seamless, and secure payments that benefit both you and your customers. * **Enhance Convenience:** Elevate your customerโ€™s checkout experience by offering a wider range of payment options, improving satisfaction and making purchases easier. *** Stay tuned for more exciting updates as we expand our payment options to better serve your business needs! # New Navigation - DOKU Dashboard Simplified Access, Enhanced Experience The DOKU Dashboard has undergone a major upgrade, featuring a streamlined navigation system designed for effortless access and management of all your DOKU products. #### **Key Benefits:** * **Centralized Product Management:** Easily activate and manage all DOKU products from one location. * **Streamlined Navigation:** Save time and focus on your business with simplified navigation. * **Future-Proof Design:** Seamlessly integrate upcoming DOKU products and services. * **Enhanced User Experience:** Enjoy a smooth, intuitive, and visually appealing interface.
#### **Navigation Changes:** | Menu | Old Navigation | New Navigation | | ---------------------- | ----------------------------------- | ---------------------------------- | | Business Info | Account menu | Settings menu -> Account | | Bank Account | Account menu | Settings menu -> Finance Settings | | Service | Account menu | Settings menu -> Account | | Approval | Account menu | Settings menu -> Account | | Team Management | Account menu | Settings menu -> Account | | Activity Log | Account menu > Team Management menu | Settings menu -> Team and Security | | Document | Account menu > Business Info menu | Settings menu -> Account | | API Keys | Integration menu | Settings menu -> Account | | Settlement Settings | Setting menu | Settings menu -> Finance Settings | | General Ledger | Homepage | Reports menu -> General Ledger | | Checkout Page Settings | Settings | Settings menu -> Accept Payments | We are confident that the new DOKU Dashboard navigation system will empower you to manage your DOKU products with greater ease and efficiency. Stay tuned for further updates as we continue to innovate and expand our suite of financial solutions! # Whitelist Domain - DOKU Checkout NEW! Whitelist Domain Feature for DOKU Checkout Users. Activate this feature for FREE for Additional Security Layer. #### **Why is this feature important for the security of your business transactions?** The sophistication of digital technology not only helps businesses grow, but also has the potential to attract fraudsters who target payment security on your business platform. For example, fraudsters can trick your customers into using fake URL domains so that customer payments can be diverted out of the payment system already registered with DOKU. #### **What should you do if this happens?** You can specify the URL domain with registered DOKU credentials. If you find that your business URL domain is being misused, take the step of blocking the URL domain using the Whitelist Domain feature. Fake URL domains are blocked, customer payments cannot be diverted to other domains. By activating this feature, your business will gain an additional layer of security so that customer trust and loyalty can always be maintained. #### **How to activate this feature?** 1. Login to DOKU Dashboard 2. Go to the Settings menu, then select Checkout Page 3. Select the System Settings Tab 4. In the Whitelist Domain Setting section, Set Your Checkout Page Domain.
With this setting, only registered checkout page URL domains can process your customer payments. Any access from unauthorized URLs and reported via the dashboard will be rejected. # Personalization - DOKU Checkout Take advantage of this new feature, customize the display with just a few clicks in the DOKU dashboard, without any technical tinkering. DOKU's Checkout Page now offers a simplified and intuitive interface for merchants to personalize their payment page. With just a few clicks, you can easily select from a variety of pre-designed templates or create your own custom template to match your brand identity and enhance the customer experience. Here are some of the benefits of using DOKU's Checkout Page personalization features: * **Improved brand consistency:** Ensure that your Checkout Page aligns seamlessly with your overall brand aesthetic and messaging. * **Enhanced customer experience:** Create a more user-friendly and engaging payment process for your customers, fostering trust and loyalty. * **Increased conversion rates:** A well-designed Checkout Page can encourage customers to complete their purchases and reduce cart abandonment. #### **Getting started with Checkout Page personalization is easy:** 1. Log in to your DOKU Dashboard. 2. Navigate to the "Settings" menu and select "Checkout Page". 3. Choose the "Interface Settings" tab. 4. Select your preferred template from the available options or click "CREATE NEW TEMPLATE" to design your own. 5. Customize the template colors, fonts, and other elements to match your brand and preferences. 6. Preview your changes and save the template.
With DOKU's Checkout Page personalization features, you can take control of your payment page and create a seamless and engaging experience for your customers. #### **Additional tips for personalizing your Checkout Page:** * **Keep it simple and clutter-free:** Avoid overwhelming customers with too much information or unnecessary distractions. * **Use clear and concise language:** Make sure all instructions and labels are easy to understand. * **Highlight your key selling points:** Showcase any special offers, discounts, or security features that you offer. * **Use high-quality images:** Visuals can help to create a more engaging and memorable experience. * **Test and optimize:** Regularly test your Checkout Page to ensure it is converting effectively. By following these tips and utilizing DOKU's personalization tools, you can create a Checkout Page that is not only visually appealing but also drives conversions and strengthens your brand reputation. # New Payment Method: DANA Welcome DANA as a New Payment Channel! We're excited to announce that DANA is now available as a new payment channel on DOKU! This integration allows your customers to pay for your products and services using their preferred DANA e-wallet, providing them with a convenient and secure checkout experience. **Benefits for Your Business:** * **Expand Your Reach:** Offer DANA as a payment option to attract a wider customer base who use DANA e-wallet. * **Simplify Transactions:** Facilitate seamless and secure payments for your customers through DANA integration. * **Enhance Customer Experience:** Provide more flexibility and convenience for your customers at checkout. **Stay tuned for further updates as we continue to integrate with more payment channels!** # New Payment Method: BTN Virtual Account Unlock New Payment Options with BTN Virtual Account! We're expanding your payment collection toolbox! DOKU now integrates with BTN Virtual Account, offering your customers a secure and convenient way to pay directly from their bank accounts. **Benefits for Your Business:** * **Increased Sales:** Attract new customers who prefer bank transfers by offering BTN Virtual Account as a payment option. * **Faster Transactions:** BTN Virtual Account facilitates instant payment confirmation, streamlining your order fulfillment process. * **Reduced Costs:** Eliminate the need for cash on delivery or manual bank transfers, potentially lowering operational costs. **Start accepting BTN Virtual Account payments today and experience a smoother payment collection process!** # 2-Step Verification - DOKU Dashboard Enhanced Account Security with 2-Step Verification ### **Introducing 2-Step Verification for DOKU Dashboard Users** We are excited to announce the launch of our latest security feature, 2-Step Verification! This enhanced security measure adds an extra layer of protection to your DOKU Dashboard account, safeguarding your sensitive information and transactions.
#### **Choose Your Additional Verification Method** Select your preferred verification method to strengthen your account security: * **Email:** Receive verification codes directly to your inbox. * **Auth App:** Utilize an authenticator app for faster and more secure access. * **SMS:** Get verification codes sent directly to your mobile phone. #### **Activation Steps** Follow these simple steps to activate additional verification: 1. Log in to your DOKU Dashboard. 2. Navigate to the 'User Profile' menu and click 'Enable 2-Step Verification'. 3. Verify the OTP sent to your registered email address. 4. Create a new PIN to authenticate critical account changes. 5. Congratulations! 2-Step Verification is successfully activated! You can now enable additional verification methods, such as Authenticator App and SMS. #### **Enhanced Security Benefits** 2-Step Verification provides several benefits to protect your DOKU Dashboard account: * **Prevents Unauthorized Access:** Adds an extra layer of defense against unauthorized login attempts. * **Protects Sensitive Information:** Safeguards your account details and transactions from potential breaches. * **Promotes Account Security Awareness:** Encourages stronger password practices and overall account security consciousness. We strongly recommend enabling 2-Step Verification for your DOKU Dashboard account. This simple yet powerful security measure can significantly enhance the protection of your sensitive information and transactions. **Additional Tips for Account Security** * **Create Strong Passwords:** Use unique and complex passwords for all your online accounts. * **Avoid Password Reuse:** Never reuse passwords across multiple accounts. * **Enable Multi-Factor Authentication:** Utilize multi-factor authentication whenever possible for added security. * **Be Vigilant of Phishing Attempts:** Remain cautious of suspicious emails or websites requesting personal information. * **Keep Software Updated:** Regularly update your operating system, browser, and security applications. By following these security best practices and activating 2-Step Verification, you can safeguard your DOKU Dashboard account and enjoy peace of mind while conducting online transactions. # DOKU Checkout - New Look New Look on DOKU Checkout | Tuesday, 18 December 2023
We are proud to announce a groundbreaking update to the latest iteration of the DOKU Checkout. This recent series of enhancements uncovers a suite of exciting features meticulously designed to enhance your customers' checkout experience. ## New Updates ### 1) Brand gets Better * **Larger Logo**. Your brand logo takes center stage with our updated DOKU Checkout as it now occupies a prime position in the middle of the page, presented in a larger, more prominent format.
* **Automatic Brand Initials**. For added convenience, brand initials are automatically set if you haven't uploaded your own logo.
### 2) Payments Made Painless * **Highlighted Logos**. Payment method logos are now prominently displayed on the DOKU Checkout, making it easier for customers to quickly identify and select their preferred payment method.
### 3) Clarity in Countdown * **Clearer Countdown**. Countdown is made more transparent and visible to ensure that customers are acutely aware of the urgency to complete their payment.
* **Customizable Countdown**. Change the color of your Countdown Banner to fit your brand aesthetics. This can be configured via DOKU Dashboard.
### 4) Promotions on Point * **Set Up Promo**. Effortlessly set up promotional campaigns using the DOKU Dashboard and seamlessly integrate promotions directly within the Checkout Page. If an active promo is available, customers will be presented with the corresponding Promo Code, allowing them to enjoy exclusive discounts.
{% hint style="info" %} ### Not seeing the new DOKU Checkout yet? We're gradually rolling out this upgrade to ensure a smooth transition for all of our merchants. In the meantime, feel free to visit the following [article](https://docs.doku.com/enhancements/promo-engine/set-up-a-promo) on how you could leverage our Promo Engine for your marketing opportunities. {% endhint %} [**TRY SETTING YOUR CHECKOUT PAGE HERE**](https://dashboard.doku.com/bo/login?utm_source=changelog\&returnUrl=%2Fsettings%2Fcheckout-page)**!!!** ## FAQ
How do I customize my DOKU Checkout page? We offer you plenty of options to customize your checkout page via the DOKU Dashboard. You can configure your checkout page by accessing **Settings > Checkout Page > Interface Settings** Page.
Can I upload a logo larger than 1 MB? No, currently, the maximum size allowed for logo uploads is 1 MB. This limitation is to ensure optimal image quality and sizing alignment with the checkout page.
# ๐ŸŽ‰ New Product: Promo Engine Revolutionize Your Marketing Strategies with Promo Engine | Tuesday, 18 December 2023 Promo Engine puts the power of promotions right at your fingertips. Merchants can effortlessly create and manage captivating promotional campaigns directly from their dashboard. This tool is tailor-made to seamlessly integrate with your existing scheme, ensuring promotions resonate perfectly with your brand identity. Whether you're targeting customers through email, social media, mobile apps, or websites, Promo Engine covers it all. ## Key Features * Intuitive Dashboard: A comprehensive dashboard awaits, allowing merchants to craft promotions with customizable options and manage them effortlessly. Duplicate, reactivate, or deactivate ongoing promotions in just a few clicks. * Discount Mastery: In its initial phase, Promo Engine offers merchants the ability to craft discount promotions while maintaining authority over scheme settings and payment channels. ## Benefits of Promo ### Boosting Sales Say goodbye to stagnant sales figures. Promo Engine empowers merchants to entice customers with enticing discounts, catalyzing an uptick in sales and revenue. Struggling to clear inventory? Create targeted promotions to nudge customers toward purchasing decisions. ### Customer Acquisition Forge connections with new customers through irresistible promotions aimed at first-time buyers. Watch your customer base expand and your brand awareness flourish. ### Customer Retention Foster brand loyalty by rewarding loyal patrons with exclusive discounts and promotions. Strengthen long-term relationships while boosting repeat business. ### Seasonal Strategies Seamlessly manage seasonal and holiday-specific promotions to ride the wave of heightened demand. From Christmas sales to Ramadan specials, Promo Engine ensures your business capitalizes on peak periods. ### Cross-Sell and Upsell Elevate your revenue by promoting complementary products or services to existing customers. Encourage them to explore more and elevate their average order value. ### Elevate Your Marketing with Promo Engine DOKU merchants are set to experience the power of Promo Engine starting April 2023. Navigate to your dashboard and discover the all-new "Promo" menu, where possibilities await. Not ready to take the plunge? Test drive this game-changing tool in the Sandbox environment before unleashing it upon your customers. ## Upcoming Feature ### Cashback and Loyalty Programs In our commitment to continually elevate your marketing game, Promo Engine is expanding its features. Soon, merchants will be able to leverage the power of cashback and loyalty programs. Reward your customers for their loyalty and encourage repeat business through exciting cashback offers. Build lasting relationships and enhance customer retention by implementing dynamic loyalty programs that keep them engaged and coming back for more. ## FAQ
How does Promo Engine work? When customers proceed to the payment page, they will be presented with an option to apply a promo code. If eligible, entering the code will trigger an immediate deduction from the total amount due. This seamless experience enhances customer satisfaction and helps increase conversion rates.
Can I customize the conditions under which a Promo is offered? Yes, you have full control over the conditions for applying this discount. Set specific criteria such as minimum order value, specific products, or purchase combinations to ensure the promo aligns with your marketing goals.
Can I combine one Promo with other types of promotions? No, currently the promo engine does not support the combined promotion with other promo types, but soon you have the flexibility to design promotions that combine the "Promo for Discounted Amount on the Payment Page" with other promo types, such as cashback rewards or loyalty programs. This versatility allows you to create compelling and multi-dimensional offers.
Are there any limitations to the types of products or services eligible for a Promo? You can specify which products or services are eligible for the promo. This allows you to target specific items or categories that align with your promotional objectives.
# Payment Link - Greater Features Expanding Use Cases with the New Payment Link | Monday, October 16, 2023 In an effort to continually enhance user experience and streamline online transactions, we are proud to announce a major update to Payment Link. This transformative update introduces a range of exciting features aimed at simplifying payment processes and providing users with unprecedented flexibility. ## New Features ### **1) Customizable Order Details** Recognizing that Payment Links serve various purposes, DOKU now provides a range of Order Detail options, catering to different business needs: * **Amount & Description**: Simplify the process by requiring users to input just the amount and a description. Ideal for freelancers and service providers who don't need detailed item names.\ ![](https://lh7-us.googleusercontent.com/lqjMxCGyGl8nKMu9Wc2ViiZCFQgiNj53eYNc9edsuCjMKgFo2WnLoYlDC7qJ59pt_j1OAVSdKOTS1yErvpw6clbqNk7uG31mTwf2SzYxZPW8rUdl0po9fWvc8iCRA8OEyFDJ_C3iqPMIO8s8yTvHIM0) * **Product Items**: For businesses that require detailed invoices, this option allows users to include item names, quantities, and prices.\ ![](https://lh7-us.googleusercontent.com/8sa-2tG8m8PMvJwU5viRpNYH-CKbpvumuekStTQSyBewImDATWquAqyv4eVhKxGmSVjBZODxMaTrokuI5wN-ETloQSFIT0S4HANvqNi9rhiIzsUqnKwMmCXH7S-yBrIxr30x3R-p6m450wUqa56m7-U) * **Accept Any Amount**: A flexible option that lets customers input their preferred amount, perfect for fundraising and effortless contributions.\ ![](https://lh7-us.googleusercontent.com/APXbL24UP79MQtvlD25O7KgSlWaDm7AqpDGUUrmW8UJwW4htAjHjNbr86hNI_FydB29l4tQvta6kxuhNoYT5LsMM9cTeop7-aWdilnti2-uXGC_KhdUWrBkPh9Fg-RJ5mpMGdJVBg7bftY2Q1mI_8hY) ### **2) Customizable Customer Details:** Customers play a pivotal role in payment transactions, and DOKU's Payment Link now offers two customer detail options: * Collect Customer Information: Merchants can specify the information customers need to input, such as name, email, telephone number, and address.\ ![](https://lh7-us.googleusercontent.com/reuPY-BK59v2HfReGQvNvHbqXe3nIoqI_a90GMp_7VCAeVyfcB_u8kNmtkyPFXdUtNkdskZG4UhWQTPZVlk6yB2r5_V2rK4VnIlxLPUZJiJOGiAyLnGlnJK94pStje3vmDyDdC6v-yLe0xAUwQWW5eU) * Select Customer: Merchants can choose registered customers or add new customer data, making it ideal for invoicing or billing.\ ![](https://lh7-us.googleusercontent.com/272FcGpeh1gEeIw1qDA2NfOdlUqyyheHH39OzxLmDETq66BI-1dn6vTDB_K1biz6AhNmz8SiwqXoyu7YBvn8Az_oQ4agsvlbMoUl_p28tu1O69EAuymku7kaNBH9p6_GDBKpNW8iEGSnf8mMWfu7zNo) ### **3) Multiple Payments** The Multiple Payment Link feature enables merchants to accept multiple payments using the same link. This is perfect for selling products or services that involve multiple customers. Merchants can set payment limits per link, or allow unlimited transactions.
### **4) Partial Payments** DOKU's Payment Link now supports partial payments, allowing customers to make multiple payments using a single Payment Link. Merchants can also set a minimum payment amount to ensure transactions meet a specific threshold.\ ![](https://lh7-us.googleusercontent.com/eZtHOiuWx6HxZNp_dspXezNyNseNlr7Icii3zlp-mPUIYpDydhMlBCPSxG_42YeAXs6rzk3dFphErWe6vbc0IkwTHNVJehOUH8D-1xA7xQwPWbwCY-xYUuV8kSPff9X3mjLJ6fQIIYq7wiq_xiNDgIY) ![](https://lh7-us.googleusercontent.com/x0itWPrI2gDvKxnHschZYKsr7CTKNXTZBaftIaZ2QUW3W0eUdk2T6eVuueEddyxibpWpu8lWVvziuMSCOVWdQ0lewkLS5pvUwWNEBrxew3xip0JeDLGor4rGnPZLl0-aaBlDCgDxC7AgOEcuOClAEvM) ### **5) Custom Link** Merchants gain the flexibility to personalize payment links with custom URLs, providing a unique and branded payment experience.
### **6) Success Page URL** The Success Page URL feature seamlessly redirects customers to a designated URL after they successfully complete a payment, enhancing the overall user experience.
### **7) Adjustable Items Quantity** Merchants can exercise control by defining the quantity of items customers can order, with the option to set minimum and maximum limits per transaction. ![](https://lh7-us.googleusercontent.com/WpyENiNpijUoO-6yNLjmnLBStGvrk9gPnU5jTTs_SSrd8XDVN2oYIZRz4LecI0MkThU-aF479WwQ8Thd0KXIlwNs55t6POGrbukGA7FU_Rhtni4etCQAuFf5eLFUbdydLg5-RtANbbZtJZ4rdZdMXVs) ![](https://lh7-us.googleusercontent.com/_7MiCDw9OGgiEtwHQFZwJmR2Pm_S_cfc4l9g142yf1YQX3fCcDVxB5Ikbzt0xWQ08ta5jFG0g3hjmx6CDvIxJFICa7bLsauJBu_hI9m4jEa6IMNixSOazvs94Q4-kmuuMj2W4ZpxgduJHDUjIPuIrzg) ### **8) Bulk Payment Links** DOKU simplifies the process of creating multiple payment links with the Bulk Payment Links feature. By uploading an XLSX file, the system automatically generates payment links, streamlining the workflow for merchants. ![](https://lh7-us.googleusercontent.com/oC_hr4wWi169SakQ509JOhohDmAo6uQcisOBGNeYthkMw9lzgXfDwmWzLUX-Nk_HwxuUwwK9olSJKemamHtueIsRuJnV9V9levLzxRTOhvVT0O4M229sj7iP0RU3TizvecV4fc_Div5UECBFVPUjph8)
DOKU remains dedicated to delivering reliable and innovative payment solutions for merchants in Indonesia and beyond, further solidifying its position as a leader in the payment gateway industry. For more information about DOKU's Payment Link and its latest features, please visit ## FAQ
What is the difference between Single Payment Link and Multiple Payment Link? Single Payment Link only allows one payment to be accepted per link, while Multiple Payment Link allows multiple payments to be accepted with the same link.\ \ Single Payment Link is more suitable for sending an invoice to a specific customer, while Multiple Payment Link is more suitable for selling products/services that involve multiple customers. [Learn more](https://docs.doku.com/accept-payments/no-integration-products/payment-link#payment-link-types).
What is the Success Page URL feature for? The Success Page URL allows you to redirect customers to a specific URL upon completing a payment, enhancing the user experience and guiding them to relevant content.