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Checkout - Last Used Payment Method

Effective Date: March 31st, 2026

Last Used Payment Channel is a new capability on the DOKU Checkout Page, designed to remove unnecessary friction for your returning customers. When a returning customer accesses the Checkout Page, the payment method they used in their most recent transaction is automatically displayed and prioritized at the top of the payment list and no more scrolling or reselecting. This feature is opt-in and can be activated anytime through your DOKU Dashboard.

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🔍 What’s New?

The DOKU Checkout Page now recognizes returning customers and surfaces their last used payment method automatically.

This update ensures:

  • Faster checkout for repeat buyers

  • Fewer steps between product selection and payment

  • Improved conversion rates for merchants with recurring transactions

The Returning Customer Journey

🔄 Before This Update

Today, every customer including returning ones sees the full list of available payment methods in default order, with no prioritization based on past behavior. While functional, this means returning customers must manually scroll and reselect their preferred payment method every single time, even if they've used the same one repeatedly.

Steps:

  1. Customer reaches Checkout Page

  2. Full payment method list is displayed in default order

  3. Customer manually scrolls to find their preferred method

  4. Customer selects payment method and completes transaction

🆕 After This Update

With Last Used Payment Channel, the system identifies returning customers and automatically prioritizes their most recently used payment method, making repeat checkout faster and smoother.

Steps:

  1. System recognizes returning customer via customer.id sent in the request body

  2. Last used payment channel automatically appears prioritized at the top of the payment list

  3. Customer can directly select their last used method or choose a different one from the list

  4. Customer completes transaction

Benefit

Returning customers complete checkout faster, with fewer steps and less friction and improving conversion and repeat purchase rates.

✅ Key Details

Opt-In Feature Last Used Payment Channel is not active by default. Merchants need to manually enable it through Dashboard settings.

Requires customer.id For the system to recognize returning customers, merchants must include customer.id in the request body.

No Impact to Existing Merchants Merchants who do not activate this feature will see no change to their current Checkout Page experience.

Applies to Returning Customers Only New customers will continue to see the standard payment method list with no prioritization.

📌 Important Notes

  • This feature requires no migration or downtime and it can be activated anytime via Dashboard.

  • We recommend activating this feature if your business has a high rate of repeat customers, as the impact on checkout speed and conversion will be most noticeable.

  • For assistance, contact our Care Team at care@doku.com or (021) 1500963.

Thank you and best regards, DOKU Product Team

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