Customer Static VA - Enhancements
Effective Date: 16th July, 2026
Customer Static Virtual Account now comes with several enhancements to make it easier for merchants to view and track customer transactions.
With this enhancement, merchants can view the transaction list directly on the Customer Detail page, as well as access the Transaction Report to view transaction details associated with the customer.
Additionally, Static Virtual Account is now compatible with BNI, giving merchants more flexibility in managing customer payments.
These enhancements make it easier for merchants to connect customers with their transactions and track transaction details through the Transaction Report.
🔍 What’s New?
Customer-Level Transaction List
Each customer profile now includes a dedicated Transaction List showing the transactions associated with that customer.
Merchants can view:
Inovice ID
Amount
Transaction Date
This provides a more complete view of the customer's payment activity without requiring merchants to search for individual transactions separately.
Transaction Report
Merchants can also access the Transaction Report to view transaction details associated with a specific customer.
This makes it easier to track customer transactions and review their payment activity in more detail.
BNI Compatibility
Customer Static VA is now compatible with BNI, expanding the available bank options for merchants using Customer Static VA.
💡 Why It Matters
Previously, merchants could view customer information but had limited visibility into the customer's transaction history directly from the customer profile.
CSVA V2 connects these two pieces of information, helping merchants understand who the customer is and what transactions they have made in one place.
Better customer visibility: understand transaction activity at an individual customer level.
Faster transaction review: check customer payment history directly from the profile.
Easier monitoring: quickly identify successful and failed transactions.
Less manual searching: no need to look for transactions separately.
🚀 How It Works
🔄 Before
Merchants could access customer information, but transaction activity was not directly available within the customer profile.
To review a customer's transactions, merchants had to search for the relevant transactions separately.
🆕 After
Merchants can now:
Open the DOKU Dashboard.
Go to Customers.
Select the customer they want to review.
Open the Transaction List.
Review the customer's transaction amount and status.
The customer's transaction activity is now available directly from their profile.
💼 Key Features
Transaction List within each customer profile
Customer-level transaction visibility
Transaction amount information
Transaction status information
Visibility into successful and failed transactions
Direct access through Dashboard → Customers
No separate transaction search required for basic customer-level review
📌 Key Details
Transaction activity is displayed based on the selected customer.
Merchants can access the Transaction List from the customer's profile.
The feature is designed to provide customer-level transaction visibility, rather than replacing the main transaction monitoring experience.
For assistance, contact our Care Team at care@doku.com or (021) 1500963.
Thank you and best regards, DOKU Product Team
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