> For the complete documentation index, see [llms.txt](https://changelog.doku.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://changelog.doku.com/januari-2026/checkout-retry-payment-for-ovo.md).

# Checkout Retry Payment for OVO

DOKU Checkout now supports Retry Payment for OVO, allowing customers to retry failed OVO payments without restarting the checkout process.

Previously, OVO payments had a one-minute payment window. When the payment timed out or was not completed within that period, customers had to restart the checkout process, often resulting in abandoned payments. This enhancement helps improve the payment experience while increasing successful transaction completion.

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### 🔍 What’s New?

Customers using OVO as their payment method can now:

* Retry failed OVO payments directly from the Checkout Page
* Continue using the same checkout session without restarting
* Complete payment using the same invoice

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###  🚀 How It Works

#### 🔄 **Before This Update** 

If an OVO payment timed out or failed, customers had to restart the entire checkout process to make another payment attempt.

Process:

1. Customer selects OVO as the payment method.
2. Payment expires or fails.
3. Customer must restart the checkout process.
4. A new payment attempt is created.

#### 🆕 **After This Update**

Customers can now retry their OVO payment directly from the existing Checkout Page.

Process:

1. Customer selects OVO as the payment method.
2. Payment expires or fails.
3. Customer clicks Retry Payment.
4. Payment is retried using the same invoice until it is successfully completed or the invoice expires.

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### 📌 Key Details

**Supported Payment Method**\
This feature is available for OVO payments on DOKU Checkout.

**Same Invoice**\
Retry attempts use the existing invoice without generating a new order or invoice ID.

**Automatic Availability**\
No additional integration, configuration, or development is required. The feature is automatically available for merchants using OVO on DOKU Checkout.

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### ⚠️ Important Notes

* Retry is available for payments that fail due to timeout or incomplete payment.
* Customers can retry payment as long as the invoice remains valid and has not expired.
* Once the invoice expires, customers must initiate a new checkout session.

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For assistance, please contact our Care Team at <care@doku.com> or (021) 1500963.

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Thank you and best regards,\
**DOKU Product Team**